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Chapter 1

Organization -- a collection of people who work together to achieve individual and organizational goals organizational behavior -- the study of factors that affect how individuals and groups act in organizations and how organizations respond to their environments

Organizational behavior provides a set of tools that allow; people to understand, analyze, and describe behavior in organizations managers to improve, enhance, or change work behaviors so that individuals, groups, and the whole organization can achieve their goals
Group -- 2 more people who interact to achieve their goals team -- a group in which members worked together intensively to achieve a common group goal

Understanding and managing organizational behavior requires studying:

individuals in organizations individual differences: personality and ability work values, attitudes, moods, and emotions perception, attribution, and the management of diversity learning and creativity the nature of work motivation creating a motivating work setting pay, careers, and changing employment relationships managing stress and work life balance
Groups and team processes the nature of work groups and teams effective workgroups and teams leaders and leadership power, politics, conflict, and negotiation communication in organizations decision making and organizational learning
Organizational processes organizational design and structure organizational culture and ethical behavior organizational change and development
Virtual team -- a group whose members worked together intensively via electronic means and may never actually meet manager -- a person who supervises the activities of one or more employees top management team -- high-ranking executives who plan a company strategy so that the company can achieve its goals organizational effectiveness -- the ability of an organization to achieve its goals
Management -- the process of planning, organizing, leading, and

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