Customer Service
Contents Page
Introduction..................................................................................................................2
Brief Summary..............................................................................................................3 • Service and Technology • Service Quality • Service Middleman • Service Management • Service Design & Blueprint • Service Development
Issues
• New service development.....................................................................................4 • Security and Safety issues....................................................................................5 • Service Innovation.................................................................................................6
Personal Evaluation.....................................................................................................7
Conclusion....................................................................................................................8
Reference.....................................................................................................................9
Appendices.................................................................................................................10
1.Introduction:
This assignment is done with an extract on "strategic alliance to offer integrated products and services". This article describes Hitech Services, Fujitsu and NetApp forge a strategy to expend cloud offering in Malaysia. They announced a strategic alliance, for Malaysia Company that provides integrated automatic warehouse management solutions.
Fujitsu is a leading provider of IT-based business solutions for the global marketplace. And combines worldwide corps of systems and services experts with highly reliable computing and communications products and advanced microelectronics to deliver added value to
Introduction..................................................................................................................2
Brief Summary..............................................................................................................3 • Service and Technology • Service Quality • Service Middleman • Service Management • Service Design & Blueprint • Service Development
Issues
• New service development.....................................................................................4 • Security and Safety issues....................................................................................5 • Service Innovation.................................................................................................6
Personal Evaluation.....................................................................................................7
Conclusion....................................................................................................................8
Reference.....................................................................................................................9
Appendices.................................................................................................................10
1.Introduction:
This assignment is done with an extract on "strategic alliance to offer integrated products and services". This article describes Hitech Services, Fujitsu and NetApp forge a strategy to expend cloud offering in Malaysia. They announced a strategic alliance, for Malaysia Company that provides integrated automatic warehouse management solutions.
Fujitsu is a leading provider of IT-based business solutions for the global marketplace. And combines worldwide corps of systems and services experts with highly reliable computing and communications products and advanced microelectronics to deliver added value to