Ics. Inc
CASE: ICS. INC
Table of Contents
1. EXECUTIVE SUMMARY 3
2. INTRODUCTION 4
2.1. Overview of ICS, Inc Case Study 4
2.2. Identified problems within ICS. 5
3. PROPOSED SOLUTIONS TO THE IDENTIFIED PROBLEMS. 7
4. BIBLOGRAPHY 12
1. EXECUTIVE SUMMARY
ICS, Inc (herein refer to as ICS) is an information system consulting firm made up of 20 employees, it is owned by Ivana. Their core business is designing and implementation of information technology for small and medium-size businesses in the metropolitan area. Although ICS, has a sufficient level of businesses, the environment has become more competitive as more entrepreneurs are starting their own information technology consulting businesses. Ivana is the Marketing Manager for the ICS, and she is the primary contact between the ICS and its clients.
Recently ICS, won a contract from Fortune 100 to design and implement an e-business system for one of their distribution centers courtesy of Ivana’s bidding a bare bone low price and she promising the client that ICS, Inc would complete the project in six months, even though the customer specified that the project had to be completed in nine months or less. Ivana does this because she believes that if ICS successfully completes this project within the time frame and within budget, it could lead to a larger contract from Fortune 100 to implement similar systems in the client’s other distribution centres throughout the country, and if this is so, ICS can become a major consulting firm. This belief of hers has brought along some challenges which ranges from short delivery time to project being on a fixed-price contract.
Other problems that this project presented includes among others:
- Poor leadership.
- Poor communication.
- Lack of project culture.
- Lack of effective project team, and many more.
In evaluating this case study the researcher hereby highlights the major problem that emerged from this case as being that of a poor leadership which has given
Table of Contents
1. EXECUTIVE SUMMARY 3
2. INTRODUCTION 4
2.1. Overview of ICS, Inc Case Study 4
2.2. Identified problems within ICS. 5
3. PROPOSED SOLUTIONS TO THE IDENTIFIED PROBLEMS. 7
4. BIBLOGRAPHY 12
1. EXECUTIVE SUMMARY
ICS, Inc (herein refer to as ICS) is an information system consulting firm made up of 20 employees, it is owned by Ivana. Their core business is designing and implementation of information technology for small and medium-size businesses in the metropolitan area. Although ICS, has a sufficient level of businesses, the environment has become more competitive as more entrepreneurs are starting their own information technology consulting businesses. Ivana is the Marketing Manager for the ICS, and she is the primary contact between the ICS and its clients.
Recently ICS, won a contract from Fortune 100 to design and implement an e-business system for one of their distribution centers courtesy of Ivana’s bidding a bare bone low price and she promising the client that ICS, Inc would complete the project in six months, even though the customer specified that the project had to be completed in nine months or less. Ivana does this because she believes that if ICS successfully completes this project within the time frame and within budget, it could lead to a larger contract from Fortune 100 to implement similar systems in the client’s other distribution centres throughout the country, and if this is so, ICS can become a major consulting firm. This belief of hers has brought along some challenges which ranges from short delivery time to project being on a fixed-price contract.
Other problems that this project presented includes among others:
- Poor leadership.
- Poor communication.
- Lack of project culture.
- Lack of effective project team, and many more.
In evaluating this case study the researcher hereby highlights the major problem that emerged from this case as being that of a poor leadership which has given