Problem Solving and Solve Business Problems
CU747
Solve Business Problems
I’d recognise a business problem by receiving a phone call from a travel agent and listen carefully to what they are explaining to me and taking notes at all times. Two weeks ago a travel agent called me to see why the GDS system did not cancel their booking and why it went through as a no show. I looked into this on our GDS system to see why this had not been cancelled. The booking had not been cancelled as the GDS system had gone down at the same time the travel agent tried to cancel the booking. I then called the hotel the booking was for and advised them of this problem to ensure no charges would be incurred. After calling the hotel they confirmed that no charges would be incurred, I then went back to the travel agent and advised them they would not be charged for this booking.
When GDS systems go down for travel agents to book, the plan that our team have put in place is to take telephone bookings and manually make them after the system goes back up we manually put these into GDS. During this process it is important for me to get feed back from other team members in order to be able to solve the problem effectively. We are regularly in contact with the web team to see the progress on fixing the problem.
On a daily basis we have a team meeting to evaluate the team’s performance in sales, problem solving and efficiency. During this team meeting we talk about how we can improve on certain problems, and better ways of dealing with them in the future.
Solve Business Problems
I’d recognise a business problem by receiving a phone call from a travel agent and listen carefully to what they are explaining to me and taking notes at all times. Two weeks ago a travel agent called me to see why the GDS system did not cancel their booking and why it went through as a no show. I looked into this on our GDS system to see why this had not been cancelled. The booking had not been cancelled as the GDS system had gone down at the same time the travel agent tried to cancel the booking. I then called the hotel the booking was for and advised them of this problem to ensure no charges would be incurred. After calling the hotel they confirmed that no charges would be incurred, I then went back to the travel agent and advised them they would not be charged for this booking.
When GDS systems go down for travel agents to book, the plan that our team have put in place is to take telephone bookings and manually make them after the system goes back up we manually put these into GDS. During this process it is important for me to get feed back from other team members in order to be able to solve the problem effectively. We are regularly in contact with the web team to see the progress on fixing the problem.
On a daily basis we have a team meeting to evaluate the team’s performance in sales, problem solving and efficiency. During this team meeting we talk about how we can improve on certain problems, and better ways of dealing with them in the future.