Process Improvement in Tcs
1. The Tata Group
Tata companies operate in seven business sectors: communications and information technology, engineering, materials, services, energy, consumer products and chemicals. They are, by and large, based in India and have significant international operations. The total revenue of Tata companies, taken together, was $70.8 billion (around Rs325, 334 crore) in 2008-09, with 64.7 per cent of this coming from business outside India, and they employ around 357,000 people worldwide. The Tata name has been respected in India for 140 years for its adherence to strong values and business ethics. Each group company has the Tata ethics, the Mission, the Tata code of conduct and a strong corporate governance board at the center.
The mission of the group is to attain leadership through business excellence in the sectors they operate in, while upholding values and integrity, to improve the quality of life of the communities the companies serve. The group is driven by five core values . These are
Integrity: To conduct the business fairly, with honesty and transparency. Everything done must stand the test of public scrutiny.
Understanding: Be caring, show respect, compassion and humanity for colleagues and customers around the world, and always work for the benefit of the communities being served
Excellence: Constantly strive to achieve the highest possible standards in the day-to-day work and in the quality of the goods and services provided.
Unity: Work cohesively with colleagues across the group and with customers and partners around the world, building strong relationships based on tolerance, understanding and mutual cooperation.
Responsibility: Continue to be responsible, sensitive to the countries, communities and environments. Ensuring that what comes from the people goes back to the people many times over.
The Tata Code of Conduct is a comprehensive document that serves as the ethical road map for Tata employees and companies, and provides the
Tata companies operate in seven business sectors: communications and information technology, engineering, materials, services, energy, consumer products and chemicals. They are, by and large, based in India and have significant international operations. The total revenue of Tata companies, taken together, was $70.8 billion (around Rs325, 334 crore) in 2008-09, with 64.7 per cent of this coming from business outside India, and they employ around 357,000 people worldwide. The Tata name has been respected in India for 140 years for its adherence to strong values and business ethics. Each group company has the Tata ethics, the Mission, the Tata code of conduct and a strong corporate governance board at the center.
The mission of the group is to attain leadership through business excellence in the sectors they operate in, while upholding values and integrity, to improve the quality of life of the communities the companies serve. The group is driven by five core values . These are
Integrity: To conduct the business fairly, with honesty and transparency. Everything done must stand the test of public scrutiny.
Understanding: Be caring, show respect, compassion and humanity for colleagues and customers around the world, and always work for the benefit of the communities being served
Excellence: Constantly strive to achieve the highest possible standards in the day-to-day work and in the quality of the goods and services provided.
Unity: Work cohesively with colleagues across the group and with customers and partners around the world, building strong relationships based on tolerance, understanding and mutual cooperation.
Responsibility: Continue to be responsible, sensitive to the countries, communities and environments. Ensuring that what comes from the people goes back to the people many times over.
The Tata Code of Conduct is a comprehensive document that serves as the ethical road map for Tata employees and companies, and provides the
References: http://www.tcs.com/homepage/Pages/default.aspx http://www.expresscomputeronline.com/20051226/technologylife01.shtml http://en.wikipedia.org/wiki/Tata_Consultancy_Services http://www.prdomain.com/companies/T/TCS/newsreleases/200652633026.htm http://www.tcs.com/about/corp_responsibility/Documents/TCS_Corporate%20_Sustainability_Report_2007_Final.pdf http://www.tcs.com/about/tcs_difference/global_delivery/Pages/default.aspx