1.1 identify the different reasons people communicate
To express needs and feelings
To share ideas and information
To socialise
Ask questions
People communicate in order to establish and maintain relationships with others, to understand and to be understood. To give encouragement and show others they are valued.
1.2 explain how effective communication affects all aspects of the learners work
Effective communication is a two-way process. When working as a support worker communication is a key, you need to be able to communicate with a wide range of people. Communication can be verbal, over the telephone, written notes, emails and text messages. Communication is very important in the work we do. Affective communication will help the