1.3 Explain Conflict Management Techniques
1.3) Explain conflict management techniques that may be used to resolve team conflicts.
Conflict can occur in many situations in the workplace such as, when there is an organisational change or, when people’s personalities clash. When there is a personality conflict between colleagues these issues should be looked at from the other person’s point of view to try and understand them and determine what may cause someone to act this way; you can also look at how others interact with them to gain knowledge and understanding of others, most importantly the conflict should be resolved quickly before it becomes out of control. When two people clash due to issues it is usually easier to handle as the situation can be looked at logically with compromise
Conflict can occur in many situations in the workplace such as, when there is an organisational change or, when people’s personalities clash. When there is a personality conflict between colleagues these issues should be looked at from the other person’s point of view to try and understand them and determine what may cause someone to act this way; you can also look at how others interact with them to gain knowledge and understanding of others, most importantly the conflict should be resolved quickly before it becomes out of control. When two people clash due to issues it is usually easier to handle as the situation can be looked at logically with compromise