1. When Does Client Entertainment Cross the Line?
Executive Summary
In this article, Bob Carlton, the CEO of an uprising firm OptiMotors faces the music of permitting his sales force to entertain potential business prospects at the strip club. This report investigates the ethical implications of such sales practices and how effective leaders should respond.
Introduction
The unrelenting business today, forces organizations to update and fine tune every aspect of their performance to fight for their share of the market(Quinn, 2010, p.4). In order to maintain profit, sales personnel have been spending extravagant sum of money on gifts, meals or even night entertainments like visiting the strip clubs. According to Brooks(2008, p.16), unsuccessful lavish customer wooing can be a waste of time and money but unethical when it works.
Analyzations of the four commentators
The under-mentioned chart summarise the observations of the four experts who shared their view on this case study (Mobley & Humphreys, 2006, p. 38-42):
COMMENTATOR OBSERVATIONS
John Brown 1) Galen's tendency of entertaining potential business at Red Ruby.
2) Client entertainment crosses the line not when expenses is too costly but when the method undercuts the message the organization wants to transmit on its principles.
Katherine Frank 1) Strip clubs attributes to mutual-bonding between men
2) Support Galen' proposition of excluding Joan Warren from the "Red Ruby" outing.
Das Narayandas
1) Galen's discriminatory approaches.
2) Galen's outdated sales method.
3) Galen action as if he was peddling a commodity.
4) Blames Bob for the wrong hiring decision.
5) Galen's negative attitude and behaviour towards changes.
6) Vision of company unclear.
7) Red Ruby's unnecessary expenses.
8) Respect April firm stand on morality.
Denise Rousseau
1) Denying women the opportunity to earn a living comparable with their contributions and abilities can lead to sex discrimination.
2) Risk
In this article, Bob Carlton, the CEO of an uprising firm OptiMotors faces the music of permitting his sales force to entertain potential business prospects at the strip club. This report investigates the ethical implications of such sales practices and how effective leaders should respond.
Introduction
The unrelenting business today, forces organizations to update and fine tune every aspect of their performance to fight for their share of the market(Quinn, 2010, p.4). In order to maintain profit, sales personnel have been spending extravagant sum of money on gifts, meals or even night entertainments like visiting the strip clubs. According to Brooks(2008, p.16), unsuccessful lavish customer wooing can be a waste of time and money but unethical when it works.
Analyzations of the four commentators
The under-mentioned chart summarise the observations of the four experts who shared their view on this case study (Mobley & Humphreys, 2006, p. 38-42):
COMMENTATOR OBSERVATIONS
John Brown 1) Galen's tendency of entertaining potential business at Red Ruby.
2) Client entertainment crosses the line not when expenses is too costly but when the method undercuts the message the organization wants to transmit on its principles.
Katherine Frank 1) Strip clubs attributes to mutual-bonding between men
2) Support Galen' proposition of excluding Joan Warren from the "Red Ruby" outing.
Das Narayandas
1) Galen's discriminatory approaches.
2) Galen's outdated sales method.
3) Galen action as if he was peddling a commodity.
4) Blames Bob for the wrong hiring decision.
5) Galen's negative attitude and behaviour towards changes.
6) Vision of company unclear.
7) Red Ruby's unnecessary expenses.
8) Respect April firm stand on morality.
Denise Rousseau
1) Denying women the opportunity to earn a living comparable with their contributions and abilities can lead to sex discrimination.
2) Risk