10 Beyond Technical Competence
Career Development International
Beyond technical competence: learning to listen
James T. Scarnati
Article information:
To cite this document:
James T. Scarnati, (1998),"Beyond technical competence: learning to listen", Career Development International, Vol. 3 Iss 2 pp. 79 - 81
Permanent link to this document: http://dx.doi.org/10.1108/13620439810207590 Downloaded on: 20 January 2015, At: 12:14 (PT)
References: this document contains references to 9 other documents.
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Users who downloaded this article also downloaded:
Dawn Amsberry, (2009),"Using effective listening skills with international patrons", Reference Services Review, Vol. 37 Iss 1 pp. 10-19 http://dx.doi.org/10.1108/00907320910934959
Tanya Drollinger, Lucette B. Comer, (2013),"Salesperson 's listening ability as an antecedent to relationship selling", Journal of Business & Industrial Marketing, Vol. 28 Iss 1 pp. 50-59 http://dx.doi.org/10.1108/08858621311285714
Jo A. Tyler, (2011),"Reclaiming rare listening as a means of organizational re-enchantment", Journal of Organizational
Change Management, Vol. 24 Iss 1 pp. 143-157 http://dx.doi.org/10.1108/09534811111102328
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Beyond technical competence: learning to listen
James T. Scarnati
Article information:
To cite this document:
James T. Scarnati, (1998),"Beyond technical competence: learning to listen", Career Development International, Vol. 3 Iss 2 pp. 79 - 81
Permanent link to this document: http://dx.doi.org/10.1108/13620439810207590 Downloaded on: 20 January 2015, At: 12:14 (PT)
References: this document contains references to 9 other documents.
To copy this document: permissions@emeraldinsight.com
The fulltext of this document has been downloaded 3236 times since 2006*
Downloaded by UNIVERSITY COLLEGE DUBLIN At 12:14 20 January 2015 (PT)
Users who downloaded this article also downloaded:
Dawn Amsberry, (2009),"Using effective listening skills with international patrons", Reference Services Review, Vol. 37 Iss 1 pp. 10-19 http://dx.doi.org/10.1108/00907320910934959
Tanya Drollinger, Lucette B. Comer, (2013),"Salesperson 's listening ability as an antecedent to relationship selling", Journal of Business & Industrial Marketing, Vol. 28 Iss 1 pp. 50-59 http://dx.doi.org/10.1108/08858621311285714
Jo A. Tyler, (2011),"Reclaiming rare listening as a means of organizational re-enchantment", Journal of Organizational
Change Management, Vol. 24 Iss 1 pp. 143-157 http://dx.doi.org/10.1108/09534811111102328
Access to this document was granted through an Emerald subscription provided by 126269 []
For Authors
If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service information about how to choose which publication to write for and submission guidelines are available for all. Please visit www.emeraldinsight.com/authors for more information.
About Emerald www.emeraldinsight.com
Emerald is a global publisher linking research and practice to the benefit of society. The company manages a portfolio of more than 290 journals and over 2,350 books and book series volumes, as well as providing an
References: Bennis, W. (1993), An Invented Life, AddisonWesley, Reading, MA, p. 107. Cohen, W.S. and Mitchell, G.J. (1988), Men of Zeal, Viking Penguin, New York, NY, p Covey, S.R. (1989), The 7 Habits of Highly Effective People, Fireside, New York, NY, p McCoy, R. (1994), The Best of Deming, SPC Press Knoxville, TN. Perot, R.H. (1988), “How I would turn around GM”, Fortune, Vol Peters, T. (1987), Thriving on Chaos, Alfred A. Robbins, S.P. (1989), Organizational Behavior, Prentice-Hall, Englewood Cliffs NJ Safire, W. and Safire, L. (1990), Leadership, Simon & Schuster Inc., Fireside, New York, NY, p Schulz, C.M. (1958), A Kiss on the Nose Turns Anger Aside, Holt, Rinehart and Winston, 2. Juan G. Cegarra-Navarro, Maria Teresa Sánchez-Polo. 2009. Implementing e-business through eListening in the Spanish information technology industry 3. Seán de Búrca, Brian Fynes, Teresa Brannick. 2006. The moderating effects of information technology sophistication on services practice and performance