11757473 Thesis Chapter 2 3 Final
CHAPTER III
RESEARCH AND SOFTWARE DESIGN
This chapter deals with the methods of research used whether it may be historical, descriptive, and experimental or a case study. The techniques used under Descriptive Research Method as well as the data gathering tools and analytical tools used will be further explained in this chapter as well as the methods used in developing the software and for evaluation.
RESEARCH DESIGN
Methods of Research Used
The proponents have used the Descriptive Research Method wherein the study is focused on present situations. It involves the recording, description, analysis and the presentation of the present system, composition or processes of phenomena.
Under the Descriptive Research Method, the technique used is the Survey Method, which is otherwise known as normative survey. The results and findings of the study should always be compared with the standards. With the survey method, researchers are able to statistically study the specific areas where the proponents must concentrate. Findings regarding the common practices being done and the methods which are commonly adopted by the employees are obtained with the use of the survey method.
RESPONDENTS OF THE STUDY
The respondents of the study include the employees wherein the proponents prepare a set of carefully prepared and logically ordered questions. This respondent focuses on the company’s employees for they are very important in a sense that this study is all about them. (See Table 1.)
Table 1.0
Respondents Distribution
N = 61
Position/Status No. of Respondents Percentage (%)
Agents 46 76%
Secretary/Staff 8 13%
Managers 7 11%
TOTAL 61 100%
The questionnaires are being answered accordingly to the priority of concern by using predetermined sets of questions with predefined ranges of answers so as to avoid any conflicting series of response.
Sampling Design and Technique
Sampling may be defined as measuring a small
RESEARCH AND SOFTWARE DESIGN
This chapter deals with the methods of research used whether it may be historical, descriptive, and experimental or a case study. The techniques used under Descriptive Research Method as well as the data gathering tools and analytical tools used will be further explained in this chapter as well as the methods used in developing the software and for evaluation.
RESEARCH DESIGN
Methods of Research Used
The proponents have used the Descriptive Research Method wherein the study is focused on present situations. It involves the recording, description, analysis and the presentation of the present system, composition or processes of phenomena.
Under the Descriptive Research Method, the technique used is the Survey Method, which is otherwise known as normative survey. The results and findings of the study should always be compared with the standards. With the survey method, researchers are able to statistically study the specific areas where the proponents must concentrate. Findings regarding the common practices being done and the methods which are commonly adopted by the employees are obtained with the use of the survey method.
RESPONDENTS OF THE STUDY
The respondents of the study include the employees wherein the proponents prepare a set of carefully prepared and logically ordered questions. This respondent focuses on the company’s employees for they are very important in a sense that this study is all about them. (See Table 1.)
Table 1.0
Respondents Distribution
N = 61
Position/Status No. of Respondents Percentage (%)
Agents 46 76%
Secretary/Staff 8 13%
Managers 7 11%
TOTAL 61 100%
The questionnaires are being answered accordingly to the priority of concern by using predetermined sets of questions with predefined ranges of answers so as to avoid any conflicting series of response.
Sampling Design and Technique
Sampling may be defined as measuring a small