129650407 MGT420 Theory Matrix
MGT420 Individual Theory Matrix
Theorist:
Major Concepts
Process of Theory Proposed
Process-Driven Quality Requirements
Customer-Driven Quality Requirements
Company Example That Has Applied This Theory
Deming
Problems in a process are not rooted in motivation or commitment of the workforce, but is due to flaws in the design of the system.
PDCA cycle (plan, do, check, act).
14 points to transform management practices.
Many of his 14 points are process-driven, such as breaking down barriers between departments will lead to a reduction of waste, errors, and delay. His idea on constantly improving the system of production and service is customer-driven because it focuses on providing the best possible products to customers.
Toyota
Juran
Focuses on parts of the organization, not whole. He also defined quality as “fitness for use”, and developed concept of cost of quality.
Three basic steps to progress
Ten steps to quality improvement
The Juran Trilogy
Juran’s Pareto Principle
Juran was an engineer and he firmly believed that quality does not happen accidentally, therefore all of his theories are process driven – organizations need to determine who its customers are and plan for quality through every step of the process.
Quality planning is the first stage of his trilogy and is basically aligning an organization’s products and processes with customers’ needs.
Bausch & Lomb
Ishikawa
He focused on user friendly quality control and emphasized the internal customer.
Cause and effect diagram (fishbone diagram)
Quality circles
He emphasized on the internal customer, meaning that during each step in the creation of a product or service, the department will need to treat the next department as a "customer", so that quality is controlled at every step. This is how Isikawa's method is process-driven because every process is tightly connected to the next.
His quality requirement is customer-driven because he pushed for the concept of company wide quality control that
Theorist:
Major Concepts
Process of Theory Proposed
Process-Driven Quality Requirements
Customer-Driven Quality Requirements
Company Example That Has Applied This Theory
Deming
Problems in a process are not rooted in motivation or commitment of the workforce, but is due to flaws in the design of the system.
PDCA cycle (plan, do, check, act).
14 points to transform management practices.
Many of his 14 points are process-driven, such as breaking down barriers between departments will lead to a reduction of waste, errors, and delay. His idea on constantly improving the system of production and service is customer-driven because it focuses on providing the best possible products to customers.
Toyota
Juran
Focuses on parts of the organization, not whole. He also defined quality as “fitness for use”, and developed concept of cost of quality.
Three basic steps to progress
Ten steps to quality improvement
The Juran Trilogy
Juran’s Pareto Principle
Juran was an engineer and he firmly believed that quality does not happen accidentally, therefore all of his theories are process driven – organizations need to determine who its customers are and plan for quality through every step of the process.
Quality planning is the first stage of his trilogy and is basically aligning an organization’s products and processes with customers’ needs.
Bausch & Lomb
Ishikawa
He focused on user friendly quality control and emphasized the internal customer.
Cause and effect diagram (fishbone diagram)
Quality circles
He emphasized on the internal customer, meaning that during each step in the creation of a product or service, the department will need to treat the next department as a "customer", so that quality is controlled at every step. This is how Isikawa's method is process-driven because every process is tightly connected to the next.
His quality requirement is customer-driven because he pushed for the concept of company wide quality control that