INTRODUCTION 1
ISSUES 2
ISSUE 1: INSUFFICIENT RESOURCES 2
RECOMMENDATION 2
Feasibility Study 2
Cost-Benefit Analysis 5
ISSUE 2: TIME CONSTRAINT 8
RECOMMENDATION 8
ISSUES 3: RESISTANCE TO CHANGE 9
RECOMMENDATION 10
1. Education and Communication 10
2. Participation and Involvement 11
3. Facilitation and Support 11
4. Manipulation and Co-option 11
5. Explicit and Implicit Coercion 11
ISSUE 4: TERMINATION 12
RECOMMENDATION 12
THOMAS-KILMANN CONFLICT MODE INSTRUMENT (TKI) 12
CONCLUSION 14
REFERENCES 15
INTRODUCTION
Akademi Teknikal Laut Malaysia (ATLAM) was established on 15 August 1981 which subsequently privatized on 1 January 1997. In December 2001, the management of ATLAM, a wholly owned organization of MICT Berhad, had been asked to upgrade its accounting system with the PETRA group-wide SAP system. The proposed SAP system was scheduled to be phased in by 1 April 2002 as the start of the new financial year.
SAP system was the system that included comprehensive functions of Financial Accounting, Controlling, Asset Management, Sales and Distribution, Materials Management, Human Resources, Plant Maintenance, Project System, BASIS system and so forth. Before the year 2000, ATLAM was in a poor stated of technology. However, the privatization of ATLAM resulted in the introduction of new shareholders and brought the academy into the fold of the PETRA Group of Companies, and it was provided with better IT facilities. At the same time, all PETRA’s servers had to be consolidated to leverage its group-wide PETRANET network system.
In accounting system, ATLAM was previously relied on a customized single-user system that solely used to enter the accounting entries, but not functioned to produce financial reports. At this point, ATLAM was looking for better alternatives to upgrade the accounting system. They were considering the available alternatives; there were ACCPAC or SAP system.
Zulkifli Osman, the Finance Manager was critically assessing the risk
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