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30443 HR Management Planning Recruitment and Employment Law

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30443 HR Management Planning Recruitment and Employment Law
Hilton Hotel & Resorts HRM
Assignment
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Executive summary
Whichever big city one may visit; there is a big probability of coming across Hilton Hotel. Hilton Hotel Inc. is a leading hotel brand with an expanding portfolio of many hotels. The company has more than 380 hotels worldwide in more than 66 countries. The company has a strong and big workforce of approximately 80,000 employees who serves an average of approximately 8 million guests who visits the hotel yearly.
Operational excellence and customer service are the fundamental components that make the hotel standout among others in the same industry. With all service businesses, contribution of the employees is key importance to Hilton’s success.
Hilton Hotel Inc. is fully decentralized; cutting across cities and countries. This means that managers of the individual hotels have to be trained effectively to meet the demands of the market and also relate appropriately with the employees. Soft skills of the managers play a vital role for the success of the company.
The executives and the stakeholders of the Hilton hotel believe that the ongoing development and training of its employees is fundamental for their success in the business. Employee motivation is a key component that helps the Hotel remain competitive in the global market. On this light, the company believes that better selection and recruitment is key to their growth. The company allocates a lot of resources to the HRM department so as to come up with better strategies that sees the company thrive forward.
Table of Contents
Introduction 4
Task 1 4
LO1: 1.1 Role and function of HRM 4
Planning and forecasting 5
Staffing 5
LO1: 1.2 Hilton Supply and Demand 7
HR Planning and supply concept 7
Role of the demand in HR Management and Planning 7
Forecasting of the resources 8
Time management and financial forecasting 8
Equilibrium in demand and supply 9
Factors affecting the demand for Hilton products 9
Factors



References: Alleyne, Philmore., Liz, Doherty, and Dion, Greenidge. "Approaches to HRM in the Barbados hotel industry." International Journal of Contemporary Hospitality Management 18, no. 2, (2006): 94-109. Chand, Mohinder, and Anastasia A. Katou. "The impact of HRM practices on organisational performance in the Indian hotel industry." Employee Relations 29, no. 6 (2007): 576-594. Conrade, George., Robert, Woods., and Jack, Ninemeier. “Training in the US lodging industry: perception and reality”. The Cornell Hotel and Restaurant Administration Quarterly 35, no. 5, (1994): 16-21. Crick, Anne P., and Andrew, Spencer. "Hospitality quality: new directions and new challenges." International Journal of Contemporary Hospitality Management 23, no. 4, (2011): 463-478. Dawson, Mary, JeAnna, Abbott, and Stowe, Shoemaker. "The hospitality culture scale: a measure organizational culture and personal attributes." International Journal of Hospitality Management 30, no. 2 (2011): 290-300. Drost, Ellen A., et al. "Benchmarking training and development practices: a multi‐country comparative analysis." Human Resource Management 41, no. 1, (2002): 67-86. Hoque, Kim. Human resource management in the hotel industry: Strategy, innovation and performance. Routledge, 2013. Maxwell, A., and Sandra, Watson. "Perspectives on line managers in human resource management: Hilton International 's UK hotels." The International Journal of Human Resource Management 17, no. 6 (2006): 1152-1170. Maxwell, Gill, Sandra, Watson, and Samantha, Quail. "Quality service in the international hotel sector: a catalyst for strategic human resource development?" Journal of European Industrial Training 28, no. 2 (2008): 159-182. Maxwell, Gillian, and Gordon, Lyle. "Strategic HRM and business performance in the Hilton Group." International journal of contemporary hospitality management 14, no. 5 (2002): 251-252. Pinnington, Ashly H., Rob Macklin, and Tom, Campbell. "Human resource management: Ethics and employment." Human Resource Management: Ethics and Employment, (2007): 10-22. Tarí, Juan José, et al. "Levels of quality and environmental management in the hotel industry: Their joint influence on firm performance." International Journal of Hospitality Management 29, no. 3 (2010): 500-510.

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