34 Principles for implementing duty of care in health
Principles for implementing duty of care in health, social care or children’s and young people’s settings
1. Understand how duty of care contributes to safe practice 1.1 Explain what it means to have a duty of care in own work role -to keep individuals safe -to keep individuals free from harm -to give choice
1.2 Explain how duty of care contribute to the safeguarding or protection of individuals Working to agreed standards which include protection from danger, harm and abuse clear reporting systems are in place when there are suspicions or disclosures of danger, harm and abuse.
2. Know how to address conflicts or dilemmas that may arise between an individual’s rights and the duty of care 2.1 Describe potential conflicts or dilemmas that may arise between the duty of care and individual’s rights Potential conflicts is the likelihood of issues developing for the individual and could include: -not being able to enjoy activities -not being able to stay up to watch television -not being able to stay in bed all day
Dilemmas is giving rise to a situation where all parties concerned will not be satisfied with the result and may include: -a child has or begins to climb a bookcase -a child demands fizzy/carbonated drink and crisps
2.2 Describe how to manage risks associated with conflicts or dilemmas between an individual’s rights and the duty of care -recording the conflict or dilemma -reporting to a senior member of staff risk Assessment -discussion with the individual and or their family
2.3 Explain where to get additional support and advice about conflicts and dilemmas Additional support and advice could be obtained from: -colleagues -senior member of staff -family -social worker or other professionals -policies and procedures -internet -cqc
3. Know how to respond to complaints
3.1 Describe how to respond to complaints: -listening to the complaint -giving the complainant time and respect -have
1. Understand how duty of care contributes to safe practice 1.1 Explain what it means to have a duty of care in own work role -to keep individuals safe -to keep individuals free from harm -to give choice
1.2 Explain how duty of care contribute to the safeguarding or protection of individuals Working to agreed standards which include protection from danger, harm and abuse clear reporting systems are in place when there are suspicions or disclosures of danger, harm and abuse.
2. Know how to address conflicts or dilemmas that may arise between an individual’s rights and the duty of care 2.1 Describe potential conflicts or dilemmas that may arise between the duty of care and individual’s rights Potential conflicts is the likelihood of issues developing for the individual and could include: -not being able to enjoy activities -not being able to stay up to watch television -not being able to stay in bed all day
Dilemmas is giving rise to a situation where all parties concerned will not be satisfied with the result and may include: -a child has or begins to climb a bookcase -a child demands fizzy/carbonated drink and crisps
2.2 Describe how to manage risks associated with conflicts or dilemmas between an individual’s rights and the duty of care -recording the conflict or dilemma -reporting to a senior member of staff risk Assessment -discussion with the individual and or their family
2.3 Explain where to get additional support and advice about conflicts and dilemmas Additional support and advice could be obtained from: -colleagues -senior member of staff -family -social worker or other professionals -policies and procedures -internet -cqc
3. Know how to respond to complaints
3.1 Describe how to respond to complaints: -listening to the complaint -giving the complainant time and respect -have