7-s method
Examining Starbucks using the 7s method
© 2001 Tim Glowa
White Paper:
Examining Starbucks utilizing the 7s method and less than perfect information
Tim Glowa,
Tim@Glowa.ca
September 15, 2001
© 2001 Tim Glowa
September 15, 2001
-1-
Examining Starbucks using the 7s method
© 2001 Tim Glowa
Table of Contents
Executive Summary.................................................................................................... 3
Introduction................................................................................................................. 5
The company: Starbucks............................................................................................. 5
Overview of the 7s Framework................................................................................... 7
Shared values .............................................................................................................. 9
Strategy ..................................................................................................................... 10
Structure.................................................................................................................... 11
Systems ..................................................................................................................... 12
Skills ......................................................................................................................... 12
Staff........................................................................................................................... 13
Style .......................................................................................................................... 13
Aligning the Ss.......................................................................................................... 14
Overall Assessment................................................................................................... 16
© 2001 Tim Glowa
White Paper:
Examining Starbucks utilizing the 7s method and less than perfect information
Tim Glowa,
Tim@Glowa.ca
September 15, 2001
© 2001 Tim Glowa
September 15, 2001
-1-
Examining Starbucks using the 7s method
© 2001 Tim Glowa
Table of Contents
Executive Summary.................................................................................................... 3
Introduction................................................................................................................. 5
The company: Starbucks............................................................................................. 5
Overview of the 7s Framework................................................................................... 7
Shared values .............................................................................................................. 9
Strategy ..................................................................................................................... 10
Structure.................................................................................................................... 11
Systems ..................................................................................................................... 12
Skills ......................................................................................................................... 12
Staff........................................................................................................................... 13
Style .......................................................................................................................... 13
Aligning the Ss.......................................................................................................... 14
Overall Assessment................................................................................................... 16