9e Chapter 2 Test

Chapter 2: Foundations of Quality Management

TRUE/FALSE

1. Deming laid out a “quality improvement program” for companies such as Ford, GM, and Procter & Gamble, when invited to work with them to improve their quality.

ANS: F DIF: Difficulty: Easy NAT: BUSPROG: Analytic
TOP: A-Head: The Deming Philosophy KEY: Bloom's: Knowledge

2. Unlike other management gurus and consultants, Deming defined and described quality precisely.

ANS: F DIF: Difficulty: Easy NAT: BUSPROG: Analytic
TOP: A-Head: The Deming Philosophy KEY: Bloom's: Knowledge

3. Deming stressed that the lowest levels of operational staff in an organization must assume the overriding responsibility for quality management.

ANS: F DIF: Difficulty: Moderate NAT: BUSPROG: Analytic
TOP: A-Head: The Deming Philosophy KEY: Bloom's: Knowledge

4. Improvements in operations are achieved by reducing the causes and impacts of variation.

ANS: T DIF: Difficulty: Easy NAT: BUSPROG: Analytic
TOP: A-Head: The Deming Philosophy KEY: Bloom's: Knowledge

5. Deming emphasized that knowledge is not possible without theory, and experience alone does not establish a theory.

ANS: T DIF: Difficulty: Easy NAT: BUSPROG: Analytic
TOP: A-Head: The Deming Philosophy KEY: Bloom's: Knowledge

6. Unlike Deming, however, Juran proposed a major cultural change in the organization, and did not take up improving quality by working within the system familiar to managers.

ANS: F DIF: Difficulty: Easy NAT: BUSPROG: Analytic
TOP: A-Head: The Juran Philosophy KEY: Bloom's: Knowledge

7. Juran advocated the use of quality cost accounting and analysis to focus attention on quality problems.

ANS: T DIF: Difficulty: Easy NAT: BUSPROG: Analytic
TOP: A-Head: The Juran Philosophy KEY: Bloom's: Knowledge

8. Juran opposed Deming’s policy which stated that fear can bring out the best in people.

ANS: F DIF: Difficulty: Easy NAT: BUSPROG: Analytic
TOP: A-Head: The Juran Philosophy KEY: Bloom's: Knowledge

9. According to