Paper 2 Business Communication and Organization and Management Questions & Answers Booklet
The Suggested Answers given in this booklet are purposely made to give more details for educational purpose. © Hong Kong Institute of Accredited Accounting Technicians Limited 2008 All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording, and/or otherwise, without the prior written permission of the copyright owner. Published in June 2008
Accredited Accounting Technician Examination Pilot Examination Paper
Paper 2 Business Communication and Organization and Management
Time allowed – 3 hours Section A: Multiple-choice Questions – Attempt all 15 Questions Section B: Compulsory Questions – Attempt all 3 Questions Section C: Optional Questions – Attempt any 2 out of 3 Questions DO NOT OPEN THIS QUESTION PAPER UNTIL INSTRUCTED TO DO SO BY THE SUPERVISOR
Accredited Accounting Technician Examination – Pilot Examination Paper
Paper 2 – Business Communication and Organization and Management
SECTION A (MULTIPLE-CHOICE QUESTIONS) (20 marks) Answer ALL questions in this section. Choose the best answer for each question. Marks will not be deducted for incorrect answers. (Questions A1 to A10 carry 1 mark each. A1. Total: 10 marks)
All the following are elements in the communication process, EXCEPT: A B C D noise. encoding. channel. feedback.
A2.
It is best to use email communication under all of these circumstances, EXCEPT when: A B C D time zones are different. you want to reach a dispersed audience within a short time. you want to encourage interaction and problem solving. you are physically separated from the audience.
A3.
“To Whom It May Concern” is often used in the salutation line of a letter of: A B C D appreciation. congratulation.