Acme Mexico City Employee
Acme Mexico City Employee Assignme
Executive Summary
In effort to increase profits, Acme Home Improvement expanded operations into the international market. Acme Mexico City (AMC) opened a new store in Mexico City, Mexico and will be providing customers with all their home improvement needs. Acme Home Improvements operations analysts working with the AMC advance planners have proposed a standard day assignment schedule. The proposed schedule is complaint with Mexican law and corporate policy in scheduling part-time employees 50% of a day's total scheduled hours.
The proposal is also complaint with the advance planner’s imposition not to schedule 30 employees on the floor at any time in order to control costs and does not schedule part-time employees to start shifts after 7pm. The proposal also provides an hour lunch break to all full-time employees scheduled and takes into account qualitative market factors. Qualitative market factors include scheduling customer service employees based on market trends, customer demographics, and store shifts.
To improve the proposal’s cost effectiveness, I recommend using AMC advance planners estimated schedule during the periods between 7am and 11am because the proposal has scheduled additional staffing that is not need. Once this change is made, the proposal will provide even lowered staffing costs and scheduling flexibility within operating hours that need additional coverage. To develop this customer service employee scheduling proposal, the Acme Home Improvements operations analysts and AMC advance planners used linear programming. The linear programming technique made allocating hours to full-time and part-time employees fair and accurate within limitations. And linear programming is also a great tool to use during non-typical days that requires store staffing to reflect changes in the environment.
Introduction
Acme Home Improvements began international operations by opening the Acme Mexico City store in
Executive Summary
In effort to increase profits, Acme Home Improvement expanded operations into the international market. Acme Mexico City (AMC) opened a new store in Mexico City, Mexico and will be providing customers with all their home improvement needs. Acme Home Improvements operations analysts working with the AMC advance planners have proposed a standard day assignment schedule. The proposed schedule is complaint with Mexican law and corporate policy in scheduling part-time employees 50% of a day's total scheduled hours.
The proposal is also complaint with the advance planner’s imposition not to schedule 30 employees on the floor at any time in order to control costs and does not schedule part-time employees to start shifts after 7pm. The proposal also provides an hour lunch break to all full-time employees scheduled and takes into account qualitative market factors. Qualitative market factors include scheduling customer service employees based on market trends, customer demographics, and store shifts.
To improve the proposal’s cost effectiveness, I recommend using AMC advance planners estimated schedule during the periods between 7am and 11am because the proposal has scheduled additional staffing that is not need. Once this change is made, the proposal will provide even lowered staffing costs and scheduling flexibility within operating hours that need additional coverage. To develop this customer service employee scheduling proposal, the Acme Home Improvements operations analysts and AMC advance planners used linear programming. The linear programming technique made allocating hours to full-time and part-time employees fair and accurate within limitations. And linear programming is also a great tool to use during non-typical days that requires store staffing to reflect changes in the environment.
Introduction
Acme Home Improvements began international operations by opening the Acme Mexico City store in