This paper explores the skills of active listening. The resources in this paper define active listening along with the advantages of having active listening skills from a clinical perspective and effective ways to communicate through encouraging, paraphrasing and summarizing. Other resources will define different barriers that hinder the ability to actively listen. Lee and Hatesohl (2011) suggest for us to be effective communicators, it is necessary to become active listeners (abstract). Ivey, Ivey and Zalaquett (2010) suggest that to be an effective active listener, it will demand that the counselor participate fully by helping the client clarify, enlarge and enrich their story (p. 151). Nichols (2006) suggests that active listening is a major key to the development of establishing healthy relationships with not only others, but with ourselves (abstract). According to Rogers and Farson (2006), they suggest that many people believe that active listening is a passive approach, but clinical and research evidence clearly shows that active listening is almost as an effective agent for individual personality change and group development (abstract).
The Importance of Active Listening
70% of our time is spent communicating; at least half of all communication time is spent listening, according to Lee and Hatesohl (2006, abstract). Research by Lee and Hatesohl (2006) suggest that for us to be effective communicators, the counselor has to become active listeners. This paper examines Lee and Hatesohl research concerning active listening (abstract). There are many people that may not have heard of the term Active Listening. Lee and Hatesohl (2006) suggest that active listening is a communication technique that is used to improve relationships by reducing conflicts, helping others find solutions to their problems, coaching, and opening lines of communication (abstract). Lee and Hatesohl (2006) suggest that active listening is a structured way of
References: Ivey, A.E., Ivey, M.B., Zalaquett, C.P., (2010). Intentional, Interviewing and Counseling, Facilitating Client Development in a Multicultural Society. Lee, D. and Hatesohl, D., (2011) Listening: Our most used communication skill (abstract). University of Missouri Extension. New American Standard Bible, www.biblegateway.com Nichols, Michael P., Digest by Sharon McLean (2006). The Lost Art of Listening (abstract). Noesner, G.W., Webster, M., (2005). Crisis Intervention: Using Active Listening Skills in Negotiations (abstract). Rogers, C., and Farson R.E., (2007) Active Listening. Gordon Training International (abstract).