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Chapter17: Managing Conflict, Politics, and Negotiation
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Overview Successful leaders such as Bart Becht in “A Manager's Challenge” can effectively use their power to influence others and to manage conflict to achieve win–win solutions. In Chapter 14 we described how managers, as leaders, influence other people to achieve group and organizational goals and how managers' sources of power enable them to exert such influence. In this chapter we describe why managers need to develop the skills necessary to manage organizational conflict, politics, and negotiation if they are going to be effective and achieve their goals, as does Bart Becht. We describe conflict and the strategies managers can use to resolve it effectively. We discuss one major conflict resolution technique, negotiation, in detail, outlining the steps managers can take to be good negotiators. Then we discuss the nature of organizational politics and the political strategies managers can use to maintain and expand their power and use it effectively. By the end of this chapter, you will appreciate why managers must develop the skills necessary to manage these important organizational processes if they are to be effective and achieve organizational goals. |
2011 McGraw-Hill Higher Education
Any use is subject to the Terms of Use and Privacy Notice.
McGraw-Hill Higher Education is one of the many fine businesses of The McGraw-Hill Companies.
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Organizational Conflict Organizational conflict The discord that arises when the goals, interests, or values of different individuals or groups are incompatible and those individuals or groups block or thwart one another's attempts to achieve their objectives. is the discord that arises when the goals, interests, or values of different individuals or groups are incompatible and those individuals or groups block or thwart one another's attempts to achieve
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Overview Successful leaders such as Bart Becht in “A Manager's Challenge” can effectively use their power to influence others and to manage conflict to achieve win–win solutions. In Chapter 14 we described how managers, as leaders, influence other people to achieve group and organizational goals and how managers' sources of power enable them to exert such influence. In this chapter we describe why managers need to develop the skills necessary to manage organizational conflict, politics, and negotiation if they are going to be effective and achieve their goals, as does Bart Becht. We describe conflict and the strategies managers can use to resolve it effectively. We discuss one major conflict resolution technique, negotiation, in detail, outlining the steps managers can take to be good negotiators. Then we discuss the nature of organizational politics and the political strategies managers can use to maintain and expand their power and use it effectively. By the end of this chapter, you will appreciate why managers must develop the skills necessary to manage these important organizational processes if they are to be effective and achieve organizational goals. |
2011 McGraw-Hill Higher Education
Any use is subject to the Terms of Use and Privacy Notice.
McGraw-Hill Higher Education is one of the many fine businesses of The McGraw-Hill Companies.
-------------------------------------------------
Organizational Conflict Organizational conflict The discord that arises when the goals, interests, or values of different individuals or groups are incompatible and those individuals or groups block or thwart one another's attempts to achieve their objectives. is the discord that arises when the goals, interests, or values of different individuals or groups are incompatible and those individuals or groups block or thwart one another's attempts to achieve