Advance communication skill

MTD Training

Advanced Communication Skills

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2

Advanced Communication Skills
© 2012 MTD Training & bookboon.com
ISBN 978-87-7681-661-2

Download free eBooks at bookboon.com

3

Advanced Communication Skills

Contents

Contents Preface

7

1 
Introduction – Advanced Communication Skills

9

1.1

9

The Importance of Communication

1.2 
What Is the Difference between Communication Skills and Advanced Communication Skills?

9

1.3

Which Advanced Communication Skills?

10

2

Review of Communication Basics

11

2.1

Introduction

11

2.2

The Communication Process

2.3

Elements of Communication

2.4

Taking Your Communication Skills to the Next Level

360° thinking .

360° thinking .

11
16
19

360° thinking .

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Advanced Communication Skills

Contents

3 
Examining the Communications Process

20

3.1

Introduction

20

3.2

Types of Input

22

3.3

Filters

22

3.4

The Internal Map, Internal State, and Behavior or Response

27

3.5

Why This Matters

27

4

Internal Representation

28

4.1

Introduction

28

4.2

Internal Representation of Our World

28

4.3

Language as a Representational System

30

4.4

Verbal Clues

31

4.5

Visual Representation System

34

4.6

Auditory Representational System

34

4.7

Kinaesthetic Representational System

35

4.8