AICT student handbook

STUDENT HANDBOOK

Office 205, Level 2 City Central, 166 Murray St,
Perth WA 6000
Phone: [phone] Fax: [phone]

http://www.aict.wa.edu.au/publications.
Hands On Computer Training International Pty Ltd t/as Australian Institute of Commerce and Technology

RTO Provider No. 2058 CRICOS#: 02540M

Table of Contents
Foreword ________________________________________________________________________ 4
Prepare for Success ______________________________________________________________________ 4
PREFACE ______________________________________________________________________________ 4

Training Information _______________________________________________________________ 5
Days & Hours of Training _________________________________________________________________ 5
Academic Periods _______________________________________________________________________ 5
Additional Information ___________________________________________________________________ 5
Courses Available _______________________________________________________________________ 6
Training and Assessment Methods _________________________________________________________ 6
Optional - Industry Certifications (Microsoft, Cisco, CompTIA A+) ________________________________ 6
Complaints & Appeals – Assessment ________________________________________________________ 6
Locality of Training ______________________________________________________________________ 7
Student Parking_________________________________________________________________________ 7
Books, Library and Tools__________________________________________________________________ 7

Rules of Enrolment ________________________________________________________________ 8
AICT Student Behaviour Standards _________________________________________________________ 8
Student Responsibility ___________________________________________________________________ 9
Payment of Fees ________________________________________________________________________ 9
Attendance ____________________________________________________________________________ 9
Deferring, suspending or cancelling enrolment _______________________________________________ 9
Course Fee Refund _____________________________________________________________________ 10
Complaints and Appeals _________________________________________________________________ 10
Recognition of Prior Learning _____________________________________________________________ 10
Australian Government Legislation for Education ____________________________________________ 10

Student Services and Facilities ______________________________________________________ 11
Student Services _______________________________________________________________________ 11
Student Learning Assistance _____________________________________________________________ 11
Academic and Career Advice _____________________________________________________________ 12
Counselling ___________________________________________________________________________ 13
Support for International Students ________________________________________________________ 13
Facilities and equipment ________________________________________________________________ 14
Medical & Health ______________________________________________________________________ 14
Accommodation _______________________________________________________________________ 15

General Regulations ______________________________________________________________
Study Tips _______________________________________________________________________
Important Contacts _______________________________________________________________
Our Management Team ___________________________________________________________
Appendices ______________________________________________________________________
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Appendix I - Code of Practice _____________________________________________________________ 23
Appendix II – Access and Equity in Training and Employment Policy ______________________________ 25
Appendix III – Assessment Policy _________________________________________________________ 26
Appendix IV – Welfare and Community Services List __________________________________________ 27
Appendix V – Incidental Fees _____________________________________________________________ 29
Appendix VI – The ESOS Framework _______________________________________________________ 30
ESOS Act 2000 ______________________________________________________________________ 30
The National Code 2007 ______________________________________________________________ 30
Which types of international students are covered by ESOS? ___________________________ 30
Online Resources: ___________________________________________________________________ 30
Appendix VII – The Australian Qualification Framework (AQF) __________________________________ 31

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Foreword
Congratulations on the steps you have taken to set you on the path to a new career in ICT or Business.

Prepare for Success
Australian Institute of Commerce and Technology (AICT) is the registered trading name for Computer
Training Trust ABN: 45 416 077 290. The trustee is Hands On Computer Training Pty Ltd.
AICT has policies on Access and Equity and Training and assessment. AICT Code of Practice is to ensure that AICT provides the best training resources, non discriminating environment, professionalism, responsiveness, courtesy and continuous improvement to all training participants with AICT. AICT is proud to be recognised as one of the leading training institutions in Western Australia.
All the courses at AICT are carefully balanced with theory and practical in order for our students to absorb and retain information quicker and more effectively. It is the philosophy of our Institute to emphasise the importance of “experiential learning” through simulation and hands on labs. The resulting benefit is that a student who graduates from AICT is immediately able to carry out work related tasks from day one upon completion of the course.
As a Director of AICT, it is my commitment to you to provide the very best facilities, the very best learning experience, and the very best supportive learning environment for students. I truly look forward to welcoming you to AICT and I invite you to experience training that will last a lifetime.

CEO

PREFACE
The following information has been prepared to provide overseas students at AICT with advice that relates to the conditions of their enrolment and their course of study.
Should you have any questions concerning the information provided in this handbook please make contact with the Student Services Manager
Don’t be afraid to ask - be an informed student.

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Training Information
Days & Hours of Training
The days & hours of training may vary from one training course to another. You will be assigned a schedule of study, that is, Monday, Wednesday or an Evening Schedule. Each schedule allows for 20 hours of study per week. The start times for these schedules are:
Time/Day

Monday

Tuesday

Wednesday

Thursday

08:30 – 12:30
1:00– 5:00
5:30 – 9:30
5.00 - 9.30

Friday

5:00 – 7:00

Monday Schedule
Evening Schedule

Wednesday Schedule

After Hours Schedule

** Please note that class schedule availability is subject to student class enrolment numbers

Academic Periods
Your timetable will vary depending on the course you are studying. Please refer to Appendix XI for examples of course timetable structures.

Additional Information
Orientation
AICT conducts an Orientation for all students on the first day of the course.

Course Start Date
Each course start date is identified in the Offer and Course Agreement you received when you were accepted into AICT. Courses are delivered within each semester study period.

Course Delivery Method
AICT uses blended learning to deliver the best possible outcome for students. The delivery methods are:
Instructor led

Facilitated workshop

Self study

Course Assessments Method
Assessments/ exams are conducted during class, workshops and through industry based projects. The assessments methods are:
Written Exam
Simulation

Skills Demonstration
Direct Observation

Practical Tests

Graduation
Upon successful completion of your course you will receive the transcript and testamur (Certificate or
Diploma) relevant to your qualification.

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Saturday

Courses Available
AICT delivers the following courses over varying durations (below) with a minimum 20 hours per week.
Course Name
English
Certificate II in Spoken and Written English
Certificate III in Spoken and Written English
Certificate IV in Spoken and Written English (Further Studies)
Business
Certificate IV in Business Adminstration
Diploma of Business
Advanced Diploma of Management
Information Technology
Certificate IV in Information Technology Networking
Diploma of Information Technology Networking

NTIS Code

CRICOS
Code

Duration
In weeks

91422NSW
91423NSW
91419NSW

065115G
065116F
065113J

21
21
21

BSB40507
BSB50207
BSB60407

071604F
071603G
073940G

26
26
26

ICA40411
ICA50411

076709A
076710G

35
48

Training and Assessment Methods
Students study with competency based training and assessment methods and will be assessed according to established industry standards that will equip the student with the essential skills and knowledge to gain a firm footing in their chosen industry area.

Optional - Industry Certifications (Microsoft, Cisco, CompTIA A+)
A number of qualifications have a logical relationship with vendor certifications for ICT technologies.
Vendor certification assessments are available, at extra cost, through AICT. The vendor assessments do not make up any part of your Australian Qualifications assessments.
When booking your Vendor exams please contact AICT reception or Student Services. All Vendor exams must be booked via AICT. The student is responsible for rescheduling the exam if required. On completion of the appropriate exams the student is responsible for contacting the Vendor to obtain the Vendor’s
Certification.

Complaints & Appeals – Assessment
Any student who is dissatisfied with their assessment results can make an application to have their assessment reassessed.
All assessment complaints and appeal applications must be received in writing, addressed to the Student
Services Manager. Receipt of the grievance will be acknowledged within five working days and the complaints process will commence within ten days of the receipt of the written complaint and all reasonable measures will be taken to finalise the process as soon as practicable.
Please refer to the Complaints and Appeals Policy Appendix VI of this handbook. This policy should be read in conjunction with AICT’s ‘Academic Appeals’ and ‘Student Progress and Exclusion’ Policies - which are available at http://www.aict.wa.edu.au/publications.
The Progress and Exclusion policy is AICT’s aim to assist all students to successfully complete their course of study and will only exclude a student as a last resort. If a student encounters difficulties with their
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studies, it is crucial that they notify teaching staff, the Training Manager or Student Services Manager at the earliest opportunity.

Locality of Training
All AICT Training will take place at

.

Student Parking
Parking of a motor vehicle whilst attending courses at AICT is the responsibility of the student. AICT is not responsible for any fines, clamping or tow away for any unauthorised parking.
AICT encourage students to use public transport (train or bus) as there is no designated parking within the immediate area of the campus. Concessional Smartriders (public transport pass) are available to students who study a minimum of 20 hours per week. Forms can be requested at reception.

Books, Library and Tools
Student books will be delivered at the start of each module within your course of study.
Each training room contains a library of books that are available for student use. In addition, trainers will provide additional online resources for research, study and assignment use.

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Computer facilities are provided each day. Please ask at reception and you will be guided to the appropriate study room relating to your course.
Tools required to undertake your training will be made available to use whilst in class.

Rules of Enrolment
The Rules of Enrolment at AICT have been established by AICT Management to ensure that all enrolled students are able to experience a learning environment that allows all students to gain the maximum benefit from the courses undertaken and maximise their study outcomes.
The Rules of Enrolment are:
AICT student behaviour standards
Payment of Fees

Course Progress
Minimum 80% Attendance

A copy of the Enrolment Policy and forms is located at the back of this handbook (Appendix VII)

AICT Student Behaviour Standards
As a student within AICT you will be encouraged and supported to achieve your full academic potential. At all times the Training Staff at AICT are here to facilitate positive outcomes and are empowered to make decisions in your best interest.
In order to assist us to achieve this goal, we request you undertake the highest possible standards as a student here at AICT, behaving with courtesy and respect towards each other as well as toward the AICT staff.
In striving to achieve the highest possible standard of conduct as a student at AICT you agree to:
Uphold proper moral and ethical conduct when dealing with fellow students and staff.
Refrain from consuming food or drink (excluding water) within the class rooms
Maintain your work space and surrounding area in a clean, tidy and safe condition.
Only use Computers and other AICT equipment as part of your training, and refrain from visiting social media websites, internet games, videos, stream music/movies or other inappropriate activities as these activities may affect other AICT users .
Not attend AICT classes or activities whilst under the influence of Alcohol or Illegal Drugs as this may have a material and negative effect on other AICT students and staff.
Actively participate in all classes and not undertake disruptive activities such as talking during class as this distracts fellow students and staff.
Maintain a suitable standard of dress and personal hygiene in order to demonstrate a respect for your fellow students and staff members.
Always be punctual for the commencement of class and appropriately attentive when others are speaking. Only use electronic equipment as directed, and agree that cameras and recording devices are switched off during class unless otherwise directed.
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Attend class in a well-rested and alert state in order to fully participate in class, and if you are not, then excuse yourself from the class room in order not to affect the training opportunity of others.
Not use mobile phones during class (including taking or receiving calls / texts), keeping these devices switched off until outside within breakout areas.

Student Responsibility
As an International Student you have extra responsibilities and requirements to that you must maintain.
In the first instance, refer to the Department of Immigration and Citizenship (DIAC) for information.
International students are responsible for:
Visa conditions e.g. working hours, Visa expiry date etc
Overseas health cover expiry date
Attending class on the scheduled days
Updating any changes to your contact details (including your address, email or phone number). As part of your student Visa it is a requirement to notify your training provider of these changes within 7 days.
If you are unsure of your student visa requirements, please seek advice from the Department Of
Immigration and Citizenship at www.immi.gov.au or call 131 881.

Payment of Fees
Any Course Money Payment Arrangements established during enrolment are to be maintained at all times. Where a student fails to meet their Course Money Payment obligations the student’s enrolment may be cancelled by AICT Management. All Students requiring advice concerning their current financial circumstances should in the first instance seek an interview with the Student Services Manager.

Attendance
In case of absences, students must inform AICT Reception ahead of time or telephone reception between
8:30am and 9:00am on the day in question or as soon as practicable thereafter. Whilst AICT is committed to monitoring a student’s attendance, students who fail to attend class on two consecutive days will be contacted by the Student Services Manager and a reason for their absenteeism requested.
Students who fall below 80% attendance will be at risk of course suspension or enrolment cancellation.
Students not attending due to medical reasons must submit a medical certificate to the receptionist.
A copy of the Attendance Policy is located at http://www.aict.wa.edu.au/publications.

Deferring, suspending or cancelling enrolment
In certain limited situations students are able to apply to defer or temporarily suspend their studies. For more information please refer to the Enrolment Policy and forms located at AICT Website -> Publications.
Deferral fee of $100 is applicable (waived if it is due to medical reasons – medical evidence documents must be submitted)
In certain circumstances where a student breaches AICT rules, laws of Australia or VISA requirements, the student may be suspended or their enrolment cancelled. Please refer to the Enrolment Policy and forms located at AICT Website -> Publications for further details.

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Course Fee Refund
Students seeking a Course Refund should submit the Student Refund Form.
A copy of the International Student Refund Policy and International Student Application for Refund Form is located at http://www.aict.wa.edu.au/publications.

Complaints and Appeals
All students are entitled to a Complaints and Appeals process for Academic and Non-Academic issues.
A
copy of the
Complaints
and http://www.aict.wa.edu.au/publications. Appeals

Policy

and

forms

is

located

at

Recognition of Prior Learning
Unit credit may be granted towards an AICT course for assessable learning outcomes achieved through formal and /or informal learning, work related experience and/or life experience, to an extent that is consistent with maximising student progression while maintaining established academic standards.
A copy of the Recognition of Prior Learning Policy and form is located at http://www.aict.wa.edu.au/publications. A fee of $250 per unit for processing the Recognitiion of Prior
Learning need to be paid.

Australian Government Legislation for Education
Education Services for Overseas Students (ESOS) compliance is AICT’s wide effort, commitment and responsibililty. The Commonwealth legislative regulatory framework which establishes the minimum requirements for education programs delivered to on shore international students consists of ESOS Act
2000, the National Code of Practice for Registration Authorities and Providers of Education and Training to Overseas Students 2007 (National Code 2007), the ESOS Regulations 2001 and the ESOS (Registration
Charges) Act 1997. These documents are available in our AICT website under the Publilcations tab
(http://www.aict.wa.edu.au).
ESOS Framework details are in Appendix VI and the Australian Qualifications Framework details are in
Appendix VII.

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Student Services and Facilities
Student Services
Australian Institute of Commerce and Technology (AICT) is committed to providing all students with the highest level of support services necessary to ensure a successful academic and personal experience. In addition to the normal student support services, students are provided with a range of specialist services.
A compulsory orientation day is organised for you by the Student Services Department. AICT orientation day is held 1 week prior to your course commencement date and it purposely designed to familiarise you with AICT, making you feel at home and help you start adjusting to the Australian way of life. Your initial contact with Australian academic life will be during the orientation day. It is essential that students attend the orientation day as you will finalise your enrolment, student photo for students cards and receive course program timetable.
Student Services staff are available for confidential assistance in any of the following areas.
Counselling – general or personal, emergency assistance, support and referrals Cultural Adjustment

Homestay and Caregiver services
Study Assistance
Student Mentoring

Students have the opportunity to provide feedback on their student feedback form.

Student Learning Assistance
Our aim is to motivate, encourage, refine or develop academic skills, and promote independent learning.
AICT welcome all students, from those who are new to Vocational education study to those who are undertaking further qualifications.
AICT can work directly with students through workshops or individual appointments with academic staff.

Assignment writing
Make assignment writing less stressful by understanding the different types of assignment you might face
The steps for successful assignments include:
Topic analysis
Brainstorming
Developing questions
Researching
Reading critically

Taking notes
Planning your writing
Structuring your assignment
Editing and proof reading
How to manage your time effectively

See Student Services to see when the next workshop is available.

Reading, researching and note-taking
Learning how to determine the relevance and quality of a text is one of the most important skills in research. Take time to read the information sheet on how you can become successful at critical reading.
What is critical reading?
How do I read critically?
Examples of critical analysis

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Assessment preparation
While all Assessments test knowledge, most Assessments test other things as well, such as your ability to:
Apply your knowledge
Explain ideas and arguments in written form
Solve problems
Assessments also test your proficiency – can you do what is required quickly? – and your time management abilities.
Ask Student Services for an information sheet on Assessment Preparation:
The different types of assessments; such as multiple choice, essays, short answers, open book
Assessments
How to most effectively prepare for and tackle each assessment
Effective approaches to studying different types of knowledge and skills
Assessment day tips, so that on the day you make best use of your preparation

Time and study management
Time management is at the core of success in education. It might be helpful to consider three areas when managing time:
Self management
Self management is making sure that you bring balance to your life. As well as studying, make time for exercise, part time or volunteer work and time to socialise.
Task management
Plan small parts of tasks to be completed each week, instead of completing a big job all at once. For example: create a timeline for parts of your assessment that you can complete in stages.
Budgeting your time
Budgetting time effectively should reflect your priorities, so that the areas that are the most value and importance should be most important.

Academic and Career Advice
AICT provides a full range of academic advice and counselling services to students. Every effort is made to ensure that each student receives personal attention and assistance with his/her problems and concerns.
However, we need students firstly to take the initiative to seek any needed assistance from the lecturers and tutors.
The Course Co-ordinator provides academic and career advice to help students plan and monitor an educational program consistent with the individual’s interests, abilities and future aspirations. The Course
Co-ordinator also assists students in selecting a major area of study in preparation for a career of the student's choice.
The Course Co-ordinator serves as a useful source of information regarding such matters as qualification requirements, voluntary work opportunities within the field, further study, and other career opportunities. From your first day at AICT, you are encouraged to take an active part in their learning.

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The Course Co-ordinator monitors the students’ progress and guides them with further academic and career advice as they progress through the program. Additional tutoring and study groups allow students to strengthen their academic skills and enhance their understanding of the material.

Counselling
Australian education life can offer many new experiences and sometimes also may unexpected and stressful situations. At such times students can benefit from the support counsellors offer, especially if family and friends are at a distance. Counselling is a positive experience that can help with stress and anxiety caused by study, personal or family pressure and financial worries.
Counselling aims to encourage academic success and to assist students to increase their enjoyment of study and education life.
Students can make an appointment to see the Student Counsellor for personal and academic issues. AICT also recommends the below mentioned organisations:
Life line: 13 11 14

Crisis Care 1800 199 008

Multicultural Services Centre of Western Australia Inc
20 View Street, North Perth 6006
[phone]
[phone]
Email: [e-mail]
MSCWA provides services for migrants from all cultures. Services include legal advice, multicultural aged care program, accommodation program, employment program, Community Settlement Service Program and English classes.
Australian Red Cross
110 Goderich Street, East Perth 6004
Tel [phone]
Fax [phone]
Website: www.redcross.org.au
Email: [e-mail]

Support for International Students
Learning styles can vary from culture to culture. At AICT, we offer assistance to students to help them to adjust to academic expectations and cultural differences in Australia.

Cultural Assistance
The rich cultural diversity AICT offers exciting opportunities for cross-cultural exchange, and for making contacts and establishing networks which may prove valuable in later working life.
Workshops are run during Orientation to help introduce students to the cultural differences, values, critical thinking and expectations of vocational education study within Australia.
Student Services staff provide assistance and support to students in a range of areas, including: information about courses application and enrolment procedures visa requirements (including renewals) health and medical cover (insurance) airport pick-up services
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accommodation study support further study opportunities recreational activities

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Facilities and equipment
AICT is in the heart of the city, a culturally vibrant hub of Perth. It is easily accessible by public transport from anywhere in the Perth metropolitan region. This location campus gives students easy access to a diversity of food outlets, entertainment, banks, the State Library, health services, childcare services, parks and gardens and sports and fitness clubs.
AICT offers:
Premises in the heart of Perth CBD
Fully equipped learning resource centre
Wireless connectivity throughout the building Cutting edge computer labs with up-todate software programs

Student common room – microwaves, fridges and vending machines
Classrooms with data projectors
All classrooms are spacious and air conditioned Clubs and Societies

Medical & Health
Several medical facililties are accessible in the Perth Metro area. Below is a sample of those easily accessible: Royal Perth Hospital
197 Wellington St
Perth CBD WA 6000
Perth Natural Medical Clinic
361 Lord St Perth WA 6000
Mill Street Medical Practice
5 Mill St Perth WA 6000
Perth Medical Centre
713 Hay St Perth WA 6000
Central City Medical Centre
Shop 14, City Station Concourse,
378 Wellington Street,
Perth WA 6000
Free 24 Hour Emergency Advice and Assistance
Call Toll Free 1800 234 601
One of the many benefits of your Medibank Private OSHC membership is that you have access to a 24 hour emergency telephone service which provides medical, legal and other assistance over the phone, with the aid of an interpreter where necessary. This emergency advice telephone service is provided by
International SOS, the largest 24 hour medical and security assistance company in the world.
Services include:
Emergency medical advice and assistance
Referrals to doctors or medical centres for medical treatment and assistance with making appointments Access to a solicitor for general legal advice and referrals
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Phone assistance to replace travel documents or passports
Interpreters available for Japanese, Mandarin, Indonesian, Malay, Cantonese, Thai, Korean,
Portuguese and many more.
Remember to have your Medibank Private OSHC membership number ready when you call.

Useful phone numbers:
000 Police, Fire, Ambulance (EMERGENCY ONLY)
131 126 – Poisons Information Centre (24Hours)
Department of Immigration and Multicultural Affairs: 13 18 81
Ambulance: [phone] (non-emergency transport)
Fire Services of WA: 1800 199 084 (general enquiries)
Police: 131 444
Hospitals

Phone

Royal Perth Hospital (Wellington Street)

9224 2244

Royal Perth Hospital (Rehabilitation, Selby Street)

9382 7171

Armadale-Kelmscott Memorial Hospital

9391 2000

Bentley Hospital

9334 3666

Fremantle Hospital

9431 3333

Graylands Hospital

9347 6600

Joondalup Health Campus

9400 9400

Kalamunda District Community Hospital

9257 8100

Kaleeya Hospital

9319 0300

King Edward Memorial Hospital

9340 2222

Osborne Park Hospital

9346 8000

Princess Margaret Hospital

9340 8222

Rockingham-Kwinana District Hospital

9592 0600

Rottnest Island Nursing Post

9292 5030

Sir Charles Gairdner Hospital

9346 3333

Swan District Hospital

9347 5244

More information on Health and Welfare facilities can be found in Appendix IV.

Accommodation
Short Term Solutions
Backpacker Hostels:
The below sites will guide you to hostels within your desired location. www.hostelworld.com www.ymca.perth.org.au

Also a handy tool to have whilst travelling around a country/state you are unfamiliar is the Lonely Planet
Australia. This can be purchased at any good bookstore.

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Longer Term Solutions
Rentals & House Shares:
If you require accommodation on a long term basis you can rent a house or move into house shared accommodation. It is dependent on what you are looking for.
The following websites can assist you with finding both house shared accommodation or houses for rent. www.perthhousemates.com.au www.perthexchange.com.au

www.stayz.com.au/perth www.reiwa.com.au Other places you may find notices of places to rent or house shares are:
Local papers or the west classifieds (for example the Quokka, The West Australian)
Local supermarkets—They have notice / message boards where people advertise places for rent and house shares.
Real Estate agents can also be used and are located all over Perth.

Homestay
Homestay consist of living with a private family or person, more or less as a member of the family, normally with your own bedroom, and sharing other facilities in the house. Some families will provide
Australian style food only, but others will vary the menu. Full Board in private homes (meals included) cost between approximately $200 and $300. Please note that special consideration apply for students under 18 years.
If your decision is to stay in an Australian home, you need to be prepared for this experience. It is important to your homestay provided that you enjoy your stay, but you will need to adapt to each other’s ways of living. Adapting well will help you and your homestay hosts to develop a good and lasting friendship. A useful website to visit is: www.homestay-australia.com
If you are interested in homestay please ask the student services team for the application form.

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General Regulations
Security
Students are advised to carry small amounts of money in cash and to keep important documents in a secure place at all times. Do not leave valuables unattended.
AICT is not responsible for any loss of your belongings and therefore extra care must be taken to safe guard your valuables.
Students may only enter and leave through the front entrance. Never exit or enter through other entrances. Should you wish to discuss a security related matter or problem, you should do so with your Trainer or
Student Services Officer.

Computer Use
Students are welcome to use the computers for training and academic study.
All computers and internet access at AICT are used for training purposes and are not for personal use. If a student performs any of the following while in class will be issued a letter of warning, multiple warnings may result in withdrawal of enrolment:
Checking personal emails
Unauthorised Internet Downloads
Browsing the internet for personal interest

Play computer games
Use any computer Chat software

No piracy of software is permitted while you are on AICT premises or at an AICT clients’ site.

Mobile phones and electronic equipment
No personal mobile phone, audio/video/game players or consoles are allowed to be switched on in AICT’s training site.

Be Punctual
Students must attend all training courses and be on time. Lack of punctuality equates to a lack of professionalism. If something happens that will make you late or cause you to be absent, you must inform your trainer or the Student Services Officer as soon as possible. The best practice is to arrive 15 minutes before class commences.
If a student continually arrives late or misses class, without having a valid reason, you will be issued a letter of warning, multiple warnings may result in cancellation of enrolment.
A copy of the Attendance Policy is located at AICT Website -> Publications.

Be Neat
We understand that while you are students it is practical to dress in a casual way. We do ask that you present yourself neatly. There will be times when we will specify particular days for you to wear business attire. As part of this program we expect that you do as we ask on those days.

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Be Courteous
When in class we expect you to behave in a courteous manner. Courtesy is simply respecting another as a worthwhile human being and treating them with respect. Out of respect for your trainer raise your hand if you have a question or wish to discuss a concept. If you are confused about something and the rest of the class has understood the Trainer may ask you to keep the question to yourself and see you later, or once the class has finished. This is quite acceptable behaviour by the Trainer as he is respecting the rights of the other students to continue on with the lesson without being held back. If you feel you are sitting through the entire class confused, DON’T PANIC! Panic will only make the learning process even more difficult. Speak to the Trainer after class and discuss your concerns. Perhaps you need a personal study plan. It must be stressed to all students that swearing, innuendos and any behaviour that causes the Trainer or fellow students to feel uncomfortable or intimidated will not be tolerated and may result in withdrawal of enrolment.

Language please!
In general it is better not to swear. It may come out in the wrong situation. At AICT we appreciate courteous and professional language.
It must be stressed to all students again that bad language will not be tolerated and may result in withdrawal of enrolment.

Plagiarism
It is not permissible to attempt to pass off another person’s work and ideas as one’s own. To do so constitutes plagiarism and could result in penalties, including loss of marks, exclusion from the unit or expulsion. By assisting another student by allowing them access to your completed work or disclosing any internal or external assessment questions and answers is a form of collusion in the act of plagiarism. This could result in penalties, including loss of marks, exclusion from the unit or expulsion.

Re-Assessment and Late Submission
Re-Assessment and Late Submission will incur Re-Assessment fee of $50.00 per assessment or costs for repeat of the module / or the term. All assessments will need to be completed by the last lesson of the term. Students missing an assessment due to medical reasons must submit the medical certificate as evidence to do the re-assessment without penalty but it must be done within the term.

Appeal
If you are dissatisfied with the outcome of any assessment, fill out the Student Request Form within 30 days after the assessment result has been communicated to you. You will be informed about the appeal process and your entitlements.

Results
Trainers will provide the feedback on the marked assessments to the students in class within the term.
Students will receive their Progress Report the following term.

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Study Tips
Having problems understanding the coursework?
Avoid problems before they start by following these simple rules.

Have a Study Room
Always study in that room. Do not do anything else there but study. Take away all distractions such as music and TV. Do not allow anyone else to use that room or area.

Develop a Routine
Always study at set times… no matter what. When you undertake anything worthwhile - YOU WILL
ALWAYS SACRIFICE something. At this point in your life it will be frittering away your time with your friends. If you decide that is asking too much then the only course of action open to you is to rise earlier in the morning and do the hard yards of study then, so you have more recreational time in the evening.
Whatever you decide to do remember your decisions now will affect your professional career. SELF
DISCIPLINE is the key to success.
That is the single most important attribute of a successful professional. 90% work and 10% inspiration is a good yardstick to use when considering your routine of study.
Remember some people prefer to study at night when the house is quiet and others in the early hours of the morning when their brain is fresh. Experiment and find your study style.

Use a Wall Calendar and a Daily Diary
A wall calendar is where you will place all major events, such as when exams occur. Also record on the wall calendar where you should be in your reading.
Your daily diary is a small diary you should bring with you to the course on a daily basis. Record such things in the daily diary as:
Things you do not understand
If you lose your manuals, you can purchase
Advice given to you by the trainer another one from AICT
Any ongoing concerns and what you did to
If you accidentally take home any items, resolve them i.e. spoke to trainer about a such as tools, CDs, books etc you must problem and he suggested these exercises. return them to reception.
Work to do that night at home

Ask If You Can Stay On the Premises until 5PM to Catch Up
Remember this option is at the discretion of AICT and students using the Internet for their own purposes during this time will not be tolerated.

Use Simpler Books
If you feel that you are so far behind in understanding concepts then browse through the library or bookstores that publish books for raw beginners to the IT industry. This will give you some background concepts to tie your thoughts on when you study.

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When All Advice Fails
When all advice fails then it is not professional, nor acceptable to lose your temper in class. AICT does not tolerate any unacceptable behaviour in a professional setting. If you feel that you cannot control your frustration with any part of the course, then it is acceptable to walk outside, take a deep breath, and then return to the class. After class, tell your lecturer how you felt and ask for his academic study advice. If this is not satisfactory, tell the trainer that, your concerns may involve a personal plan for you and that you need to see a staff member from administration. Remember, almost always, these blockages can be overcome with corrections in SELF DISCIPLINE in study habits and in personal attitude.

Studying and Working
“Can I study full-time and keep a job at the same time?”
This is usually the first question asked by most full-time students and if it applies to you it is one that you must answer for yourself, mindful that your study at AICT needs to be your first priority. Only you can really know how well you can organise your week to allow for the successful completion of your studies and your job.
While we endeavour to keep to the weekly study schedule once organised, at times changes to a timetable cannot be avoided. You need to be flexible in your week especially if you are going to try to maintain a part-time job.

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Important Contacts
Topics

Who to contact

Contact information [e-mail] 





General information
Student cards
Making payments
Directions
Following up information

Student Services Officers





Attendance
Academic results
Student welfare assistance Enrolment Variation
(Withdrawal, Deferral,
Transfer, Change of
Commencement Date)
Critical Incident issues

Compliance & Student Services
Manager

Course Offer Enrolment
(COE)
Health cover
Class Schedule
Re-enrolments
Fee matters

Admission Coordinator

Course information
New enrolments

Student Recruitment
Consultant

















Hardeep Kaur
Grace Shin

Ph: [phone]
Fax: [phone] [e-mail] [e-mail]



Shantha Velaitham

Training Manager



Hong Fu

[e-mail]


Rita Ren
[e-mail]

Interim Senior Accountant


Asaad Rosun

[e-mail]
[e-mail]











Trixie Rhodes
Kristy Prothman
Paul Corcoran
Marcus Aquilino
Kevin Zhu

Internships
Job Placement
Resume and interview tips Corporate Development
Manager

To speak to any staff member Any staff

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

[e-mail]
[e-mail]
[e-mail]

[e-mail]

Liz Fu

[phone]

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Our Management Team
Title

Name

Chief Executive Officer

Hong Fu

Compliance & Student Services Manager

Shantha Velaitham

Training Manager

Hong Fu

Corporate Development Manager

Liz Fu

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Appendices
Appendix I - Code of Practice
Australian Institute of Commerce and Technology is committed to quality training and employment for all trainees by ensuring that:

Each participant receives quality training.
EEO, Access and Equity requirements are addressed;
Only staff of the highest quality and experience are engaged;

Australian Institute of Commerce and Technology has made a commitment to comply with
Commonwealth and State legislation and regulatory requirements in relation to:

Occupational Health and Safety (OH&S)
Workplace harassment, victimisation and bullying
Anti-discrimination, including racial vilification and disability discrimination: and
Vocational education and training.

Our Values and what you can expect from us:
Australian Institute of Commerce and Technology will aim to:

Professionalism
Provide services which are client focused;
Provide reliable, efficient responses to all enquiries;
Provide an environment that fosters comfort and creativity;
Be accountable and responsible for our decisions and actions;
Ensure all staff have adequate training and appropriate training and receive any ongoing support required

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Responsiveness
Respond to requests for information or advice in a timely and professional manner;
Provide easy to understand, current and accurate information and advice;
Follow up and maintain communication and consultation with our clients as required.

Courtesy
Treat all clients with dignity, courtesy, confidentiality and efficiency;
Show respect and understanding and be culturally sensitive;

Continuous Feedback

Continually assess and evaluate our services to ensure the maintenance of quality responsiveness to our clients identified needs;
Seek our client’s views as part of the assessment and evaluation process.

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Appendix II – Access and Equity in Training and Employment Policy
Opportunities to undertake training and / or employment with Australian Institute of Commerce and
Technology will not be restricted on grounds of nationality, place of birth, language, age, sex, educational or cultural background.
While reserving the right to employ the person considered “best suited” to the position, Australian
Institute of Commerce and Technology are aware of issues pertaining to *under representation and consideration will be given to such issues during the selection process.
Australian Institute of Commerce and Technology will ensure that training provision is culturally and didactically appropriate.
*Five key groups -notable under representation in employment based training:
People with disabilities
Aboriginal and Torres Strait Islander People
Language other than English spoken at home
Born in a non- English speaking country
Women

Hong Fu
CEO
Australian Institute of Commerce and Technology

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Appendix III – Assessment Policy
It is the policy of Australian Institute of Commerce and Technology that registration, as a Registered
Training Organisation (RTO) will be maintained. All training provided by Australian Institute of Commerce and Technology will align with national standards where these exist.
This policy is reviewed yearly and the latest review was done in 25 July 2012.
Background
In July 2011 vocational and education training sector (VET) has officially taken its first step with a national regulator, Australian Skills Quality Authority (ASQA) and AICT is therefore now regulated by
ASQA.

Specific Principles
Australian Institute of Commerce and Technology will ensure that training:
Meets relevant national standards
Is relevant to the requirements of the organisation
Is conducted by suitably qualified personnel; and
Is suitable for employees of AICT in respect of functions they undertake
Australian Institute of Commerce and Technology will ensure that assessment:
Will meet National Assessment Principles
Methods are equitable and meet Training Package and/or Accredited Course requirements; and
Practices provide appeal and re-assessment options
Australian Institute of Commerce and Technology will:
Monitor delivery standards through regular systematic gathering, collation and analysis of feedback from participants in the training process
Maintain records according to policies and practices assuring their integrity, security and appropriate confidentiality Issue Qualifications, Records of Achievement and Statements of Attainment, in accordance with all appropriate guidelines by competent staff with demonstrated understanding of qualification requirements Provide professional development opportunities for trainers and assessors
Ensure the security and integrity of assessment tools, and that all assessment processes are valid, fair, flexible and fair;
Commit to the principles of Skills Recognition and that all processes meet National Assessment
Practices.

Hong Fu
CEO
Australian Institute of Commerce and Technology

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Appendix IV – Welfare and Community Services List
Welfare and Community services are available around the city. For more information please visit www.perth.wa.gov.au/web/Living/Community-Services-and-Facilities/. Medical, Health & Legal
Following is a sample of medical assistance available:
Hospitals
Royal Perth Hospital
Wellington Street,
Perth WA 6000
Ph. 9224 2244

St John of God Subiaco
Salvado Rd
Subiaco WA 6008
Ph. 9382 6111

Sir Charles Gardiner Hospital
Hospital Avenue
Nedlands WA 6009
Ph. 9346 3333

Joondalup Health Campus
Shenton Avenue
Joondalup WA 6027
Ph. 9400 9303

Medical Centres
Subiaco Village Surgery
Subiaco Village
Suite 20, 531 Hay St
Subiaco WA 6008
Ph. 9388 8820

Dr Janice Bell
217 Nicholson Rd
Shenton Park WA 6008
Ph. 93813691

Innaloo Medical Centre
Shop 6, Innaloo Shoppers Village
Innaloo WA 6018
Ph. 9446 6244

DR7 Medical Centre
Cnr. Royal St & Wanneroo Rd
Yokine WA 6060
Ph. 9349 6777

Dental Services
Subi Centro Dental Centre
4B Centro Ave
Subiaco WA 6008
Ph. 9388 6311
Churchill Dental Practice
316 Churchill Ave
Subiaco WA 6008
Ph. 9381 2881

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Legal Services
The Community Legal Centres Association of WA represents 29 Community Legal Centres in Western Australia.
They primarily assist people who are unable to afford the services of a private lawyer.
Community Legal Services Association
Phone: [phone]

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Appendix V – Incidental Fees
Incidental Fee Charges

Reviewed on 29 October 2012
Replacement Qualification/ Statement of Attainment

$50.00

Replacement Certificate

$50.00

Interim Statement of Attainment / Progress Report

$25.00

Administration Fee for Re-assessment/Late Submission

$50.00

Overdue fees – 21 days before commencement of the course ($100 per week)

$100.00

Replacement Student Card

$25.00

Deferral fee

$100.00

Change to another course

$100.00

Change of commencement date

$100.00

Letter of Attendance / Letter of Confirmation / Letter of Completion / Other Letters

$25.00

Recognition of Prior Learning

$250.00 per unit

Ad Hoc Exam Board Meeting – Validation & Moderation process

$350.00

Australian Institute of Commerce and Technology will waive the nominated fee where circumstances of health prevent a student from attending. A medical certificate must be provided.
All prices quoted are inclusive of GST and are payable via Credit Card, EFTPOS, CHQ, Cash or Direct Credit.

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Appendix VI – The ESOS Framework
ESOS Act 2000
The Education Services for Overseas Students (ESOS) Act is an Australian Government Act that controls the delivery of international education in Australia. The ESOS Act was introduced to provide a legislative framework to ensure the quality of programs and services provided to international students and to ensure that the rights of international students are protected.
Standard 6.7 of the National Code of Practice for Registered Authorities and Providers of
Education and Training to Overseas Students (The National Code 2007) requires AICT to ensure that staff members who interact directly with international students be aware of AICT’s obligations under the ESOS framework and the potential implications for students arising from the exercise of these obligations.
The Department of Education, Employment and Work Relations (DEEWR) is responsible for administering the ESOS Act and its associated instruments.

The National Code 2007
The National Code of Practice for Registration Authorities and Providers of Education and
Training to Overseas Students 2007 (The National Code 2007) is part of the ESOS legislative framework and it provides nationally consistent standards for the conduct of registered providers of international education and the registration of their courses.

Which types of international students are covered by ESOS?
The ESOS Act only applies to international students studying in Australia on a student visa. It is not applicable to students who are studying in an offshore location who are not studying under a student visa as issued by the Department of Immigration and Citizenship (DIAC).
DEEWR has produced an Easy Guide to ESOS and a National Code Explanatory Guide, which provide further details in relation to the ESOS Framework and the National Code.

Online Resources:


Easy Guide to ESOS



National Code 2007



National Code Explanatory Guide - Part D



ESOS Framework

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Appendix VII – The Australian Qualification Framework (AQF)
The Australian Qualifications Framework (AQF) is the national policy for regulated qualifications in Australian education and training. It incorporates the qualifications from each education and training sector into a single comprehensive national qualifications framework.
The AQF was first introduced in 1995 to underpin the national system of qualifications in
Australia encompassing higher education, vocational education and training and schools.
The users of the AQF span each education and training sector: schools, vocational education and training and higher education and include the accrediting authorities and institutions providing education and training. The many AQF stakeholders include industry and its representative bodies, unions, professional associations and licensing authorities and governments. Ultimately students, graduate and employers, both Australian and international, benefit from the quality qualifications that are built on the requirements of the AQF.
In Australia, education and training is a shared responsibility of all Commonwealth, State and
Territory governments. Education, training and employment ministers collectively own and are responsible for the AQF.
The AQF provides the standards for Australian qualifications. It is an integrated policy that comprises: 

The learning outcomes for each AQF level and qualification type



The specifications for the application of the AQF in the accreditation and development of qualifications 

The policy requirements for issuing AQF qualifications



The policy requirements for qualification linkages and student pathways



The policy requirements for the registers of:
- organisations authorised to accredit AQF qualifications
- organisations authorised to issue AQF qualifications
- AQF qualifications and qualification pathways



The policy requirements for the addition or removal of qualification types in the AQF, and



The definitions of the terminology used in the policy.

The accreditation of AQF qualifications, the authorisation of organisations to issue them and the ongoing quality assurance of qualifications and issuing organisations is legislated within
Australian jurisdictions.
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Verification of AQF qualifications and the organisations authorised to issue them is through the
AQF Register.
Legal Basis
The AQF is a policy framework bringing all of Australia’s education and training qualifications into one comprehensive framework which underpins the Australian qualification system.
Each State and Territory has legislative responsibility for authorising the issuance of qualifications in the senior secondary schools, vocational education and training and higher education sectors. Universities are empowered through State and Territory legislation to accredit their own qualifications and issue testamurs.
Benefits of the AQF
For students:


the AQF encourages lifelong learning and assists students to plan their careers and learning at whatever stage they are within their lives and wherever they live



AQF qualifications allow students to start at the level that suits them and then build up their qualifications as their needs and interests develop and change over time



the AQF supports national standards in education and training



AQF qualifications are recognised across Australia



the AQF ensures understanding of what each qualification name and level means



the registers of registered education and training providers and accredited courses provide assurance that courses and providers are approved by government

Source : Extracted from www.aqf.edu.au

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