Through this case study, it will be made evident how through the shift from face to face to the off-site team work, there is an evident lack of connection between managers and their team and the issues will be addressed, whilst offering suitable solutions to not only several workplace issues but also to the issues that Allison and Penny portray.
As the shift from face to face to off-site teamwork is continuing to grow increasingly due to external factors, it's important to acknowledge the potential conflicts and challenges that can arise without the constant presence of a manager all the time. When relating the situation to Allison and Penny it is made extremely evident from the start of the case study that there is a clear issue of conflict between the two employees and power between the two. Penny views herself as an authorial figure compared to Allison. Penny acts as though she is in control of every team situation, in a way acting as a team leader or micromanaging Allison. Penny was never given any instruction by her Manager, Craig or her boss …show more content…
When confronted about it Penny's story was very different to Allison's, in this situation it would be an issue of a team conflict and in order to mend the relationship between not only the two employees but also through the employer and employee, it's extremely important that Craig is able to determine if this conflict is just a team conflict or a personal conflict. Either way in order to mend the situation Craig, Maggie, Penny and Allison, should all part take in a private discussion, having Maggie as the unbiased partner, where both individuals voice their opinions and work out a solution, in Penny an Allison's case, it seems as though Penny also has conflicts with other employees as well, who have stated that she is argumentative, rude and difficult to work with. In this Case Craig and Maggie need to undertake the theory of the contingency theory, which focuses on managers making decisions based on the situation at hand rather than one size fits all, it allows employees to feel valued and important and not disregarded as it managers analyse the situation and work out the best outcome, it takes an approach on the most important aspects. Another theory that could have been applied to this situation is the Systems theory, cumulated by Ludwig Con Bertalanffy, which recognises how different systems affect workers and their surroundings. It focuses on a broad perspective that allows mangers to