American Express - Corporate Governance Case
American Express
Chairman/CEO Influence and Outcomes
7/30/2011
Table of Contents
American Express Overview 3
James D. Robinson 3
Success and Failures of Robinson 3
Board Of Directors 4
Decisions Required 4
Candidates for CEO Position 5
Robinson’s Strategy 5
Decisions Of The Board 5
Problems Faced By American Express 6
Solution 7
Lessons Learnt 7
References 7
American Express Overview
American Express Company (American Express), incorporated in 1965, is a global service company The Company’s principal products and services are charge and credit payment card products and travel-related services offered to consumers and businesses around the world. American Express Company and its principal operating subsidiary, American Express Travel Related Services Company, Inc. (TRS), are bank holding companies. It is principally engaged in businesses comprising four reportable operating segments: U.S. Card Services, International Card Services, Global Commercial Services, and Global Network & Merchant Services. Its range of products and services includes charge and credit card products, expense management products and services, consumer and business travel services, stored value products, such as Travelers Cheques and other prepaid products, network services, merchant acquisition and processing, point-of-sale, servicing and settlement, and marketing and information products and services for merchants, and fee services, including market and trend analyses and related consulting services, fraud prevention services, and the design of customized customer loyalty and rewards programs. In November 2010, it acquired Accertify Inc., a provider of solutions that help merchants combat fraudulent online and other card-not-present transactions.
James D. Robinson
In 1977, James D Robinson was appointed CEO and Chairman of American Express. He continued to hold this position till 1992. He outlined a vision of a financial empire that would
Chairman/CEO Influence and Outcomes
7/30/2011
Table of Contents
American Express Overview 3
James D. Robinson 3
Success and Failures of Robinson 3
Board Of Directors 4
Decisions Required 4
Candidates for CEO Position 5
Robinson’s Strategy 5
Decisions Of The Board 5
Problems Faced By American Express 6
Solution 7
Lessons Learnt 7
References 7
American Express Overview
American Express Company (American Express), incorporated in 1965, is a global service company The Company’s principal products and services are charge and credit payment card products and travel-related services offered to consumers and businesses around the world. American Express Company and its principal operating subsidiary, American Express Travel Related Services Company, Inc. (TRS), are bank holding companies. It is principally engaged in businesses comprising four reportable operating segments: U.S. Card Services, International Card Services, Global Commercial Services, and Global Network & Merchant Services. Its range of products and services includes charge and credit card products, expense management products and services, consumer and business travel services, stored value products, such as Travelers Cheques and other prepaid products, network services, merchant acquisition and processing, point-of-sale, servicing and settlement, and marketing and information products and services for merchants, and fee services, including market and trend analyses and related consulting services, fraud prevention services, and the design of customized customer loyalty and rewards programs. In November 2010, it acquired Accertify Inc., a provider of solutions that help merchants combat fraudulent online and other card-not-present transactions.
James D. Robinson
In 1977, James D Robinson was appointed CEO and Chairman of American Express. He continued to hold this position till 1992. He outlined a vision of a financial empire that would
References: • http://people.forbes.com/profile/james-d-robinson/20799 • http://www.marketwire.com/press-release/ • http://www.nndb.com/people