Amsterdam Airport Schiphol
Overview
Overview 2 Introduction 3 Ground handling 4 Baggage handling 4 Passenger terminal operations 5 Airport security 6 Cargo operations 7 Airport technical services 7 Air control 8 Aircraft scheduling 8 Airport and aircraft emergency services 9 Airport access 9 Operational management issues 10 Future developments 11 Conclusion 11 Reference list 12 Appendix 1 - Arrivals & Departures 14 Appendix 2 – Regular flights Paris Charles de Gaulle 20 Appendix 3 – Airline companies 21 Appendix 4 – Runways 22 Appendix 5 – Interview 23
Introduction
This report deals with the terminal operations of Amsterdam Airport Schiphol. The aim of this report is to gain more insight in the operations of Amsterdam Airport in various departments and subjects. The information in this report is retrieved by a deskresearch and by conducting an interview with an employee of Amsterdam Airport Schiphol. This interview can be found in appendix 5. The subjects that are dealt with in this report entail amongst others security, passengers terminal operations, cargo operations and scheduling. In the end of this report a look to the future can be found.
Ground handling
Since Amsterdam Airport Schiphol is such a large hub, many people have to deal with the ground handling of the company. In 2009 43.6 million passengers travelled via Amsterdam Airport Schiphol, which means that on an average day, 120.000 people make use of the Airport and of 1.035 flights (Airport facts Schiphol, 2010). Therefore, the ground handling is an important factor in the operational management of Amsterdam Airport Schiphol.
Ground handling is dealt with in different area of the airport. Amsterdam Airport Schiphol has three departure halls, which all three have different airline companies using it, with different security checks. This will be further explained in chapter X. Passenger get in contact with the ground handling first during checking in at one of the departure
Overview 2 Introduction 3 Ground handling 4 Baggage handling 4 Passenger terminal operations 5 Airport security 6 Cargo operations 7 Airport technical services 7 Air control 8 Aircraft scheduling 8 Airport and aircraft emergency services 9 Airport access 9 Operational management issues 10 Future developments 11 Conclusion 11 Reference list 12 Appendix 1 - Arrivals & Departures 14 Appendix 2 – Regular flights Paris Charles de Gaulle 20 Appendix 3 – Airline companies 21 Appendix 4 – Runways 22 Appendix 5 – Interview 23
Introduction
This report deals with the terminal operations of Amsterdam Airport Schiphol. The aim of this report is to gain more insight in the operations of Amsterdam Airport in various departments and subjects. The information in this report is retrieved by a deskresearch and by conducting an interview with an employee of Amsterdam Airport Schiphol. This interview can be found in appendix 5. The subjects that are dealt with in this report entail amongst others security, passengers terminal operations, cargo operations and scheduling. In the end of this report a look to the future can be found.
Ground handling
Since Amsterdam Airport Schiphol is such a large hub, many people have to deal with the ground handling of the company. In 2009 43.6 million passengers travelled via Amsterdam Airport Schiphol, which means that on an average day, 120.000 people make use of the Airport and of 1.035 flights (Airport facts Schiphol, 2010). Therefore, the ground handling is an important factor in the operational management of Amsterdam Airport Schiphol.
Ground handling is dealt with in different area of the airport. Amsterdam Airport Schiphol has three departure halls, which all three have different airline companies using it, with different security checks. This will be further explained in chapter X. Passenger get in contact with the ground handling first during checking in at one of the departure