An investigation into employee engagement

Research

An investigation into work engagement

Contents

Executive Summary…………………………………………….......................
3

Introduction…………………………………………………….……………... 4

The company…………………………………………………………….…………………
4

Issues………………………………………………………………………………………..
4

Goals of the report………………………………………………………..............................
4

Research ethics……………………………………………………………………………...
5

Literature review………………………………………………………………
6

Methodology………………………………………………………………….. 10

Findings and analysis………………………………………….........................
12

Purpose and Process…………………………………………………..…………………….
12

Drivers of Employee commitment, Engagement and Satisfaction…………………………
14

Work Engagement…………………………………………………………………………..
17

Employee satisfaction with the company as a place of work………………………………
18

Survey results summary………………………………………………….............................
18

Conclusions…………………………………………………………………… 21

Recommendations ……………………..……………………………………..
24

References…………………………………………….………………………. 25

Appendices…………………………………………….………....................... 27

Appendix 1. Work engagement and Satisfaction survey. U-Metall Corporation. 2013…….
27

Appendix 2. Work & Well-being Survey (UWES) ©………………………………………
31

Appendix 3. Shirom-Melamed Vigor Measure (SMVM)…………………………………..
32

Appendix 4. Extract of Employee Engagement Survey Questions from Britt and colleagues publications……………………………………………………………………... 33

Appendix 5. Correlation between Employee commitment Index and Drivers……………..
35

Appendix 6. Correlation between Vigor and Drivers……………………………………….
37

Appendix 7. Correlation between Employee satisfaction and Drivers……………………..
39

Appendix 8. Distribution of Reponses to Employee commitment and Employee satisfaction by Employee Category………………………………………………………... 41

Appendix 9. Distribution of Reponses to Employee commitment and Employee satisfaction by Employee

References: Appendix 1. Work engagement and Satisfaction survey. U-Metall Corporation. 2013……. 2. To measure work engagement and especially vigor, defined by W.Shaufeli and colleagues (Schaufeli and Bakker, 2004). Engagement Engagement as a notion was introduced by William Kahn in 1990 (Kahn, 1990) 2. Engagement defined by Arie Shirom from Tel-Aviv University and his colleague S.Melamed (Shirom, 2011). As a measurement of engagement they developed so called Shirom-Melamed Vigor Measure (SMVM). However, some researchers are pointing out that the definitions of the constructs are somewhat overlapping each other – “namely affective reactions to the job are present in the definitions of each” (Wefald et al., 2012, p. 72).