An Organizational Study of Hotel Ambassador Pallava Chennai
TABLE OF CONTENTS
CHAPTER TOPIC PAGE NO
1. INTRODUCTION 2
2. ORGANIZATION STRUTURE 12 2.1 CORPARATE ORGANIZATION CHART 13 2.2 UNIT ORGANIZATION CHART 14
3. 3.1 ACCOUNTS DEPARTMENT 16 3.2 FOOD AND BEVERAGE PRODUCTION DEPARTMENT 17 3.3 FOOD AND BEVERAGE SERVICE DEPARTMENT 18 3.4 FRONT OFFICE DEPARTMENT 20 3.5 MAINTENANCE DEPARTMENT 22 3.6 HOUSE KEEPING DEPARTMENT 23 3.7 SECURITY DEPARTMENT 24 3.8 BUSINESS DEVELOPMENT DEPARTMENT 25 3.9 HUMAN RESOURCE DEPARTMENT 26
4. INNOVATIVE PROCESS IMPROVEMENT 40 4.1 IMPLIMENTATION OF PERFOMANCE MANAGEMENT 41 4.2 IMPLEMENTING ERP IN HUMAN RESOURCE DEPARTMENT 47 4.3 IMPROVING THE STANDARDS OF HYGIENE AND FOOD SAFTY 52
5. COMPARISON OF THEORY AND PRACTICE 54
6. BENEFITS OF UNDERGOING THE TRAINING 59
7. CONCLUSION 61
8. REFERENCES 63
CHAPTER - 1
1. INTRODUCTION
1.1 ABOUT NARANGS INTERNATIONAL HOTELS LTD.
Narangs International Hotels Ltd. is India's largest privately owned hotelier, flight catering and fast food catering company. It owns three hotels and two flight kitchens and several fast food outlets.
The Ambassador Group of Hotels today occupies a unique niche in the deluxe hotels with meeting facilities and special services for the business traveler and tourists. Every Ambassador Hotel is designed to help the customer accomplish the most in their time, whether it is a sightseeing tour or business talks. It gives the assistance beyond the facilities and amenities that are taken as 'standard'.
The Ambassador Group also has the largest Flight Catering Unit in South East Asia; equipped with modern equipments, located at Mumbai and catering to several prestigious airlines. It has another Flight Catering unit in Delhi as well. It also has a revolving restaurant at Mumbai Hotel.
To capitalize on infrastructure and the unique cuisine available at the Flight Catering unit of Mumbai, Croissants etc., a chain of largest fast food outlets was established. Now, it boasts of several fast food
CHAPTER TOPIC PAGE NO
1. INTRODUCTION 2
2. ORGANIZATION STRUTURE 12 2.1 CORPARATE ORGANIZATION CHART 13 2.2 UNIT ORGANIZATION CHART 14
3. 3.1 ACCOUNTS DEPARTMENT 16 3.2 FOOD AND BEVERAGE PRODUCTION DEPARTMENT 17 3.3 FOOD AND BEVERAGE SERVICE DEPARTMENT 18 3.4 FRONT OFFICE DEPARTMENT 20 3.5 MAINTENANCE DEPARTMENT 22 3.6 HOUSE KEEPING DEPARTMENT 23 3.7 SECURITY DEPARTMENT 24 3.8 BUSINESS DEVELOPMENT DEPARTMENT 25 3.9 HUMAN RESOURCE DEPARTMENT 26
4. INNOVATIVE PROCESS IMPROVEMENT 40 4.1 IMPLIMENTATION OF PERFOMANCE MANAGEMENT 41 4.2 IMPLEMENTING ERP IN HUMAN RESOURCE DEPARTMENT 47 4.3 IMPROVING THE STANDARDS OF HYGIENE AND FOOD SAFTY 52
5. COMPARISON OF THEORY AND PRACTICE 54
6. BENEFITS OF UNDERGOING THE TRAINING 59
7. CONCLUSION 61
8. REFERENCES 63
CHAPTER - 1
1. INTRODUCTION
1.1 ABOUT NARANGS INTERNATIONAL HOTELS LTD.
Narangs International Hotels Ltd. is India's largest privately owned hotelier, flight catering and fast food catering company. It owns three hotels and two flight kitchens and several fast food outlets.
The Ambassador Group of Hotels today occupies a unique niche in the deluxe hotels with meeting facilities and special services for the business traveler and tourists. Every Ambassador Hotel is designed to help the customer accomplish the most in their time, whether it is a sightseeing tour or business talks. It gives the assistance beyond the facilities and amenities that are taken as 'standard'.
The Ambassador Group also has the largest Flight Catering Unit in South East Asia; equipped with modern equipments, located at Mumbai and catering to several prestigious airlines. It has another Flight Catering unit in Delhi as well. It also has a revolving restaurant at Mumbai Hotel.
To capitalize on infrastructure and the unique cuisine available at the Flight Catering unit of Mumbai, Croissants etc., a chain of largest fast food outlets was established. Now, it boasts of several fast food