Punjab National Bank was recognized by Dun & Bradstreet (2009) as the “ Top Public Sector Bank” under t including the category of “Priority Sector lending including Financial Inclusion.” Bank has also been conferred with the award by the institute for Development and Research in Banking Technology (IDRBT, 2008) for use of technology financial inclusion.
Bank constantly innovates, reorients strategies and realigns business processes with advanced technology to serve the customers better and earn strong brand salience, loyalty and recall. Total income of Bank increased by 36.8% to reach a level of Rs 22246 crore. Operating profit of Bank rose by 43.4% to Rs 5,744 crore. Total business of PNB stood at Rs 3,64,463 crore (y-o-y increase of 27.5%). Total income of Bank increased by 36.8% to reach a level of Rs 22,246 crore.
The Board Of Directors has recommended a Dividend of 200 % for the year 2008-09. Among Nationalized Bank, PNB has the largest network of 4668 offices, including 238 extension counters. All branches offer the Centralised Banking Solution, along with a variety of financial products catering to different market segments.
PNB has always looked at technology as a key facilitator to provide better customer service and ensured that its ‘IT strategy’ follows the ‘Business strategy’ so as to arrive at “Best Fit”. The bank has made rapid strides in this direction
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INTRODUCTION
INTRODUCTION ABOUT INDIAN BANKING SECTOR
Indian Banking sector is dominated by Public sector banks (PSBs) which accounted for 72.6% of total advances for all SCBs as on 31st March 2008. PSBs have rapidly expanded their foot prints after nationalization of banks in India in 1969 and further in 1980. Although there is a restrictive entry/expansion for private and foreign banks in India, these banks have increased their presence and business over last 5 years.
Peculiar characteristic of Indian banks unlike their western
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