Analysis Work

Analysis and Findings This chapter presents a description of the sample and analysis results based on the questionnaire distributed to liable officers from the civil service of Mauritius. It provides an investigation of the impact of a strategic dimension to the management of the human resource on organizational effectiveness in the civil service. The data was organized and evaluated with the SPSS (Statistical Package of Social Sciences) software version 16.0 and for the evaluation; descriptive statistics (frequency distribution, percentages and means), correlations, chi square test, independent sample t-test, Anova test and regression analysis were employed. Population and Response rate A low response rate can raise questions according to whether the response received were representative of the sample or were in some way biased (Punch, 2003). However the researcher should endeavour for a response rate of at least 60 percent. Therefore, as regards to this study, 140 questionnaires were distributed to the customers and 105 questionnaires were collected two weeks later. All the collected questionnaires were deemed good to be analyzed. Hence, a feedback of 75% in this research is therefore taken to be acceptable. Reliability of data Reliability in general means stability of response. This concerns whether the same respondents would answer the same questions in the same way if they were asked again. Reliability is the consistency or dependability of a measure. Therefore one of the ways to measure reliability is called internal consistency. This is the extent to which the questions were designed to measure the same attitude, in other words how well the questions correlate with one another. In this research, the reliability was measured using Cronbach’s alpha as indicator and the Cronbach’s alpha value of 0.70 or higher is usually considered acceptable in most research situations as a value lower than 0.7 might mean the data is multi-dimensional. Hence, the result (table