Apollo Hospitals, Dhaka
The Experience in Apollo Hospitals, Dhaka:
My project was to write about a real life service experience and for this project I interviewed Ms. Rezina Nazneen, who is a faculty in Independent University of Bangladesh. I decided to write about her experience in Apollo Hospitals, Dhaka. She had a surgery there and for this surgery she experienced 6 days of service from Apollo Hospitals.
She was expecting her second child and for the infants delivery she chose Apollo Hospitals, Dhaka. There were several reasons behind choosing this hospital. First of all, she had positive views about Apollo Hospitals and so she wanted a safe delivery of the baby. One of the major reasons is that she lives in Banasri and Apollo Hospitals is pretty close to her house as it is situated near Banasri, in Basundhara.
She has been taking treatments in Apollo Hospitals for the last 1 year or so. So not only she experienced the surgery but also she had to go through many check ups and tests during her pregnancy. All these experiences made her mind to come and have the surgery in Apollo Hospitals as she was satisfied with the services they provide.
The day she went to Apollo Hospitals was 11th of May, 2010. The first day she took her brother with her. They reached the hospital at 11 am. She got down from the car and walked to the atrum. She took a seat in the lobby and her brother went to the admission desk. It took around 2 minutes as the cue was not that long to reach the admission desk. When he reached the admission desk he was greeted by the admission personnel. They reserved a room earlier because it is difficult to find a room immediately. They had already deposited an amount. Then her brother talked to the admission personnel about the room they reserved and it took around 3 to 4 minutes to confirm the reservation. After the confirmation they were given with some receipts mentioning the reservation of the room. Then a volunteer or house keeper was called to take them to the
My project was to write about a real life service experience and for this project I interviewed Ms. Rezina Nazneen, who is a faculty in Independent University of Bangladesh. I decided to write about her experience in Apollo Hospitals, Dhaka. She had a surgery there and for this surgery she experienced 6 days of service from Apollo Hospitals.
She was expecting her second child and for the infants delivery she chose Apollo Hospitals, Dhaka. There were several reasons behind choosing this hospital. First of all, she had positive views about Apollo Hospitals and so she wanted a safe delivery of the baby. One of the major reasons is that she lives in Banasri and Apollo Hospitals is pretty close to her house as it is situated near Banasri, in Basundhara.
She has been taking treatments in Apollo Hospitals for the last 1 year or so. So not only she experienced the surgery but also she had to go through many check ups and tests during her pregnancy. All these experiences made her mind to come and have the surgery in Apollo Hospitals as she was satisfied with the services they provide.
The day she went to Apollo Hospitals was 11th of May, 2010. The first day she took her brother with her. They reached the hospital at 11 am. She got down from the car and walked to the atrum. She took a seat in the lobby and her brother went to the admission desk. It took around 2 minutes as the cue was not that long to reach the admission desk. When he reached the admission desk he was greeted by the admission personnel. They reserved a room earlier because it is difficult to find a room immediately. They had already deposited an amount. Then her brother talked to the admission personnel about the room they reserved and it took around 3 to 4 minutes to confirm the reservation. After the confirmation they were given with some receipts mentioning the reservation of the room. Then a volunteer or house keeper was called to take them to the