Apply Effective Communication Skills

No. | Statement | Passive | Assertive | Aggressive | 1. | I often talk with my hand over my mouth | X | | | 2. | I can say No without feeling guilty | | x | | 3. | I stare at people I don’t like | | | X | 4. | I answer for others in a group | | X | | 5. | When I say ‘I’m angry’ I smile | | x | | 6. | I apologise for conditions (eg weather) outside my control | X | | | 7. | I keep control of my emotions | | X | | 8. | I do not forgive mistakes easily | | | X | 9. | I make mistakes sometimes | | x | | 10. | When questioned I often say, ‘nothing, just thinking’ | x | | | 11. | Conversation gets going when I join a group | | X | | 12. | Others say I am a good listener | | X | |
Activity 2.1

Activity 2.2 A: Angry relative complaining loudly that their loved one is not being looked after well enough. Nurse- (walks up to the loud relative), Sir, you seem to have a problem, can we go into the Nurse’s room and have a chat about the problems that you are worried about? Relative- Oh, now because I’m loud someone will listen to me! Nurse- I think we should talk about it in a quiet room so I can understand the problem better. Would that be ok with you? Relative- um, Yes. I want this sorted out please. Nurse- Ok then, can you follow me please? (They both walk into the quiet room and sit down) Nurse- So, why are you upset today Sir? Relative- my wife isn’t being cared for well enough. I’ve noticed that she smells when I come to visit Her, she doesn’t look clean when I come in to help her at tea time. I’m not very happy, she always had pride in her appearance before she came here. Nurse- From what you’ve said it sounds like your feeling angry about you wife being unclean and Smelling. Relative- Yes, that’s correct. Nurse- Well, I’d better explain it to you then. Your wife has started to lose control of bladder and Wets herself, which we have given her a pad to help her stay dry and comfortable