Applying Training Concepts
Applying Training Concepts
After discovering an increase wasted products and plumbing problems in the Environmental Services and Laundry departments, Parkview Healthcare Center has decided to conduct a training needs analysis. Since the problems has been increasing over the past few months, the facility will need to investigate training techniques and other outside factors to determine the cause and develop a resolution for these issues. Since the gap in performance can be identified in specific departments, the organization need to determine the cause of the gap. To begin, Parkview Healthcare Center decides to start with an organizational analysis. The organization would like to examine the internal factors that may cause the department to perform below standards. The organization examined their policies and procedures, goals and objectives, job design, social influences, job performance, and the systems and practices in place to determine how they affect employee performance. To gather this information, the organization asked department directors, supervisors, managers and employees specific questions such as, “how do employees know what level of performance is acceptable? How do they find out if their level of performance is acceptable? Is there a formal feedback process? Are there opportunities for help if required? How are the jobs organized? Where does their work/material/information come from, where do they send it when done? What are the goals and objectives of the organization? What is the general feeling in the organization regarding meeting goals and objectives? After reviewing the results, the company noticed most of the employees are part time but are working full time hours. Even though the employees are working full time hours, they are ineligible for specific benefits such as health insurance, bereavement pay, jury duty pay, and a smaller amount of any bonuses or gift cards given to employees. Another
After discovering an increase wasted products and plumbing problems in the Environmental Services and Laundry departments, Parkview Healthcare Center has decided to conduct a training needs analysis. Since the problems has been increasing over the past few months, the facility will need to investigate training techniques and other outside factors to determine the cause and develop a resolution for these issues. Since the gap in performance can be identified in specific departments, the organization need to determine the cause of the gap. To begin, Parkview Healthcare Center decides to start with an organizational analysis. The organization would like to examine the internal factors that may cause the department to perform below standards. The organization examined their policies and procedures, goals and objectives, job design, social influences, job performance, and the systems and practices in place to determine how they affect employee performance. To gather this information, the organization asked department directors, supervisors, managers and employees specific questions such as, “how do employees know what level of performance is acceptable? How do they find out if their level of performance is acceptable? Is there a formal feedback process? Are there opportunities for help if required? How are the jobs organized? Where does their work/material/information come from, where do they send it when done? What are the goals and objectives of the organization? What is the general feeling in the organization regarding meeting goals and objectives? After reviewing the results, the company noticed most of the employees are part time but are working full time hours. Even though the employees are working full time hours, they are ineligible for specific benefits such as health insurance, bereavement pay, jury duty pay, and a smaller amount of any bonuses or gift cards given to employees. Another
References: Blachard, P. Nick and Thacker, James, W. 2010.Effective Training: Systems, Strategies, and Practices.Fouth Edition. Upper Saddle River, NY:Pearson Education, Inc. McConnell, John H.(2003). How to identify your organization 's training needs [electronic resource] : a practical guide to needs analysis. [AMACOM] DOI:HF5549.5 .T7 M3694 Rudy, Julia A. (2002).Technology everywhere [electronic resource] : a campus agenda for educating and managing workers in the digital age. [NetLibrary] DOI: LB2395.7 .T45