Preview

Approaches to Management and Organizational Behaviour: Pizza Hut and Mcdonald’s

Good Essays
Open Document
Open Document
4115 Words
Grammar
Grammar
Plagiarism
Plagiarism
Writing
Writing
Score
Score
Approaches to Management and Organizational Behaviour: Pizza Hut and Mcdonald’s
205KM Management and Organizational Behaviour

Report 1

Title: Approaches to Management and Organizational Behaviour:
Pizza Hut and McDonald’s (Fill in the Name of Company A) (Fill in the Name of Company B)

Student Name: HSU Ka Syn Syrus Student ID: 51878875 Tutorial Group: 2

Table of Contents Page Num 1. Objectives | 9 | 2. Business Background | 9 | 3. Organization Structure and Design 3.1 Organization Structure of Company A3.2 Organization Structure of Company B3.3 Compare the Similarities and Differences of Organization Structure between Company A & B | 10101214 | 4. Approaches to Management & Organizational Behaviour | 15 | 4.1 Motivation | 15 | 4.2 Leadership | 16 | 4.3 Human Resource Management | 18 | 4.4 Culture & Diversity | 20 | 4.5 Information Technology | 22 | 4.6 Communication | 22 | 5. Conclusion | 23 | 6. References | 24 | 1.
Objective

The purpose of this report is to find out the differences in the organization structures and approaches in management and organizational behaviour of two local restaurants, Pizza Hut Hong Kong and McDonalds Hong Kong.
Besides, the report is to find out the information of the restaurants through identifying and analyzing the following: motivation, leadership, human resource management, culture and diversity, information technology, communication.

2. Business Background

Business background of Pizza Hut:
Pizza Hut, Inc. is an American restaurant chain and international franchise that offers different styles of pizza along with side dishes. Pizza Hut is a subsidiary of Yum! Brands, Inc., the world's largest restaurant company. According to the corporate website, there are more than 11,600 store locations in 94 other countries and territories around the world. About their history, the legacy of Pizza Hut


References: About.com (2012) Orientation and Training of New Employees [online] available from <http://humanresources.about.com/od/orientation/Orientation_and_Training_of_New_Employees.htm> [accessed 26 Mar 2012] McDonald’s corporation Hong Kong (2012) McDonald’s info [online] available from < http://www.mcdonalds.com.hk/english/about/ > [accessed 19 Mar 2012] McDonald’s corporation Hong Kong (2012) Search jobs [online] available from <http://dimension.jobsdb.com/career/Default.asp?PID=2&AC=McDonald&EC=001&GC=&LID=1&HKB185898989439011> [accessed 22 Mar 2012] McDonald’s corporation Hong Kong (2012) Benefits [online] available from <http://www.mcdonalds.com.hk/english/about/career/benefit.htm> [accessed 22 Mar 2012] McDonald’s corporation Hong Kong (2012) Donald McDonalds House [online] available from <http://www.mcdonalds.com.hk/english/rmhc/> [accessed 28 Mar 2012] McDonald’s corporation USA (2012) McDonald’s mission and values [online] available from <http://www.aboutmcdonalds.com/mcd/our_company/mission_and_values.html> [accessed 28 Mar 2012] McDonald’s corporation USA (2012) McDonald’s corporate Careers [online] available from <http://www.aboutmcdonalds.com/mcd/corporate_careers/career_resource_center/my_career_center.html> [accessed 19 Mar 2012] Pizza Hut Hong Kong (2012) About Us [online] available from <http://www.pizzahut.com.hk/en/aboutus.html> [accessed 19 Mar 2012] The official board (2012) McDonalds organizational chart [online] available from <http://www.theofficialboard.com/org-chart/mcdonald-s-europe> [accessed 28 Mar 2012] Wikipedia (2012) Pizza Hut [online] available from <http://en.wikipedia.org/wiki/Pizza_Hut> [accessed 19 Mar 2012] Wikipedia (2012) Organizational culture [online] available from <http://en.wikipedia.org/wiki/Organizational_culture >[accessed 27 Mar 2012] Wikipedia (2012) Supervisor [online] available from <http://en.wikipedia.org/wiki/Supervisor> [accessed 28 Mar 2012] Wikipedia (2012) Operations Management [online] available from <http://en.wikipedia.org/wiki/Operations_manager> [accessed 28 Mar 2012] Wikipedia (2012) Chief executive officer [online] available from <http://en.wikipedia.org/wiki/Chief_executive_officer> [accessed 28 Mar 2012] Wikipedia (2012) Business marketing [online] available from <http://en.wikipedia.org/wiki/Business_marketing> [accessed 28 Mar 2012] Wikipedia (2012) Human Resources Management [online] available from <http://en.wikipedia.org/wiki/Human_Resources_Management> [accessed 28 Mar 2012] Wikipedia (2012) Purchasing [online] available from <http://en.wikipedia.org/wiki/Purchasing> [accessed 28 Mar 2012] Yahoo knowledge (2012) organizational chart [online] available from <http://hk.knowledge.yahoo.com/question/question?qid=7007021303957> [accessed 28 Mar 2012]
Continue Reading
View Writing Issues

You May Also Find These Documents Helpful

  • Powerful Essays

    Bus 508 Research Paper
    • 1404 Words
    • 6 Pages

    Bus 508 Research Paper

    III. Examine the organizational structure that has resulted from the merger or acquisition. Analyze the major differences between the resulting company and the original two (2)…

    • 1404 Words
    • 6 Pages
    Powerful Essays
    Read More
  • Powerful Essays

    Mcdonald's Case Study
    • 1268 Words
    • 6 Pages

    Mcdonald's Case Study

    McDonald’s Corporation emerged as the world’s largest chain of hamburger fast food restaurants, serving 119 countries; it has become an icon in the fast food industry. Competitors (such as: Burger King Corporation, Subway, Starbucks, Wendy’s/Arby’s Group, and YUM Foods), struggle due to McDonald’s heavy caliber presence, in fact, due to its presence, McDonald’s does not have any real competitors. Therefore, McDonald’s presence reflects the following issues: food quality, unbalanced meals, service, and employee turnover.…

    • 1268 Words
    • 6 Pages
    Powerful Essays
    Read More
  • Powerful Essays

    New Product Launch Part II
    • 2923 Words
    • 12 Pages

    New Product Launch Part II

    More and more people are enjoying the convenience and ease of dining out or ordering in. It has become socially predominant for individuals to enjoy casual dining experiences. Pizza Hut is largely portrayed as a family restaurant offering quality food, reasonable prices, and a memorable experience. However, customers are more likely than before to demand additional choices and typically view the experience of dining out as a social event. Fast foods and pizza are typically preferred over higher end dining experiences. This gives Pizza Hut a prime place in the market both domestically and internationally.…

    • 2923 Words
    • 12 Pages
    Powerful Essays
    Read More
  • Better Essays

    Mgt 230 Week 4 Paper
    • 1799 Words
    • 8 Pages

    Mgt 230 Week 4 Paper

    McDonald's has successfully met the demands of its customers by gradually adding to their menus. Breakfast meals, hamburgers, chicken, salads, salads and even desserts are provided by the restaurants which aids in the success of McDonald's. The organizational structure for McDonald's will be provided over the course of this presentation as well as an evaluation of its organizational functions and an analysis of organizational design.…

    • 1799 Words
    • 8 Pages
    Better Essays
    Read More
  • Powerful Essays

    Res 320 Business Research Applications Paper
    • 1506 Words
    • 7 Pages

    Res 320 Business Research Applications Paper

    • Describe the organizational structure of your selected organization. Compare and contrast that structure with two different organizational structures.…

    • 1506 Words
    • 7 Pages
    Powerful Essays
    Read More
  • Good Essays

    IMChap009
    • 5241 Words
    • 22 Pages

    IMChap009

    ANALYZE the advantages and disadvantages of each type of organizational structure, including the conditions that make one preferable to others.…

    • 5241 Words
    • 22 Pages
    Good Essays
    Read More
  • Best Essays

    Managers’ Role in Implementing Organizational Change: Case of the Restaurant Industry in Melbourne
    • 5125 Words
    • 21 Pages

    Managers’ Role in Implementing Organizational Change: Case of the Restaurant Industry in Melbourne

    Dent, Eric B. and Goldberg, Susan G. 1999. Challenging resistance to change. Journal of Applied Behavioural Science, 35(1):25-41. Duck, Jeanie D. 1993. Managing change: the art of balancing. Harvard Business Review, 71(6):109-118. Durian, David. 2002. Corpus-based text analysis from a qualitative perspective: A closer look at NVivo. Style, 36(4): 738-743. Enz, Cathy A. 2002. From the Executive Director: Promoting the human spirit: Key to business success. Cornell Hotel and Restaurant Administration Quarterly, 43(4): 2. Ford, Jeffrey D., Ford, Laurie W. & McNamara, Randall T. 2002. Resistance and the background conversations of change. Journal of Organizational Change Management, 15 (2): 105-121. Goett, Pamela. 1999. Michael E. Porter (b.1947): A man with a competitive advantage. The Journal of Business Strategy, 20(5) 5: 40-41. Haddadj, Slimane. 2003. Organisation change and the complexity of succession: A longitudinal case study from France. Journal of Organisation Change Management, 16(2): 135-153. Harper, Stephen C. 1998. Leading organizational change in the 21st century. Industrial Management, 40(3): 25-30. Harris, Lloyd C. 2002. Sabotaging market-oriented culture change: an explanation of resistance justifications and approaches. Journal of Marketing Theory and Practice, 10(3): 58-74. Hathaway, Patti. 2003. Change for the better. Credit Union Management, 26(3): 8. IBIS World. 2004. Cafes and Restaurants in Australia, August 17, Sydney. Johns, Nick. and Teare, Richard. 1995. Change, opportunity and the new operations management curriculum. International Journal of Contemporary Hospitality Management, 7(5): 4-8. Johnson, Sharon. 2001. Meeting the Challenge of Change, NSW, Australia: Eastern House. LeBlanc, Chase L. & Mills, Kristine E. 1994. Retaining employees: Make them feel indispensable. Nation’s Restaurant News, 28(16) 30-31. Levasseur, Robert E. 2001. People Skills: Change Management Tools – Lewin’s Change Model. Interfaces, 31(4): 71-73. Mabin, Victoria J., Forgeson, Steve and Green, Lawrence. 2001. Harnessing resistance: using the theory of constraints to assist change management. Journal of European Industrial Training, 25(2/3): 168-191 McLean Parks, Judi M. & Kidder, Deborah L. 1994. Till death us do part...changing work relationships in the 1990s. Trends in Organization Behavior (Supplement of Journal of Organizational Behavior), 1: 111136. Miles, Matthew B. and Huberman, A. Michael. 1994. Qualitative Data Analysis, SAGE Publications: California USA. Okumus, Fevzi. and Hemmington, Nigel. 1998. Barriers and resistance to change in hotel firms: An investigation at unit level. International Journal of Contemporary Hospitality Management, 10(7): 283.…

    • 5125 Words
    • 21 Pages
    Best Essays
    Read More
  • Better Essays

    Control Mechanisms in Management
    • 1285 Words
    • 6 Pages

    Control Mechanisms in Management

    “The managerial principle of exception states, which control is enhanced by concentrating on the exceptions to, or significant deviation from, the expected result or standard (Bateman, 2009, p.…

    • 1285 Words
    • 6 Pages
    Better Essays
    Read More
  • Better Essays

    Social, cultural, economic, legal and political differences among nations affect international business
    • 801 Words
    • 3 Pages

    Social, cultural, economic, legal and political differences among nations affect international business

    This paper describes some of the ways in which social, cultural, economic, legal and political differences among nations affect international business. Specific real world examples of the described differences are also provided.…

    • 801 Words
    • 3 Pages
    Better Essays
    Read More
  • Satisfactory Essays

    Important Management Discipline in McDonalds

    • 929 Words
    • 4 Pages

    Important Management Discipline in McDonalds

    INTRODUCTION ................................................................................................................ ......5 MCDONALD’S HISTORY ........................................................................................................6 Vision of McDonalds ..................................................................................................................7 Mission statement of McDonalds ................................................................................................7 Departments of the Organization: ................................................................................................8 PRODUCTS ....................................................................................................................... ........8 COMPETITORS ................................................................................................................. ........9 Customer Relationship Management (CRM) ........................................................................... 10 Goals of CRM ....................................................................................................................... 11 Hierarchical structure of our organization .................................................................................. 12 Important Management Discipline in McDonalds ...................................................................... 13 McDonald's Corporation Customer Success Story ..................................................................... 13 Business Issue: ...................................................................................................................... 13 Solution and Results:…

    • 929 Words
    • 4 Pages
    Satisfactory Essays
    Read More
  • Good Essays

    McDonalds: Customer Driven
    • 1440 Words
    • 5 Pages

    McDonalds: Customer Driven

    References: McDonald Mission and Corporate Values :: AboutMcDonalds.com. (n.d.)._" Official Global Corporate Website :: AboutMcDonalds.com_. Retrieved March 24, 2012, from http://www.aboutmcdonalds.com/mcd/our_company/mission_and_values.html…

    • 1440 Words
    • 5 Pages
    Good Essays
    Read More
  • Good Essays

    case study mcdo
    • 9192 Words
    • 37 Pages

    case study mcdo

    TABLE OF CONTENTS I – Current Situation Letter from the Chairman 1 McDonald’s Corporation Timeline 2 McDonald’s Vision, Mission, Values and Policies 6 Products 10 Composition of Board of Directors 13 Financial Statement Analysis 21 - Income Statement 21 - Balance Sheet 22 - Ratio Analysis 23 II – Environmental Scanning External Factors 27 Porter’s Five Forces Model 29 Competitive Profile Matrix 30 III – Analysis and Evaluation Internal Factor Evaluation Matrix 35 External Factor Evaluation Matrix 37 Vision and Mission Analysis 39 IV – Strategic Alternatives and Recommendations Threats, Opportunities, Weaknesses, Strengths Matrix (TOWS) 40 Boston Consulting Group Matrix (BCG) 42 Strategic Position and Action Evaluation Matrix (SPACE) 43 Internal External Matrix (IE) 45…

    • 9192 Words
    • 37 Pages
    Good Essays
    Read More
  • Powerful Essays

    McDonald's Case Study
    • 2759 Words
    • 12 Pages

    McDonald's Case Study

    CASE STUDY McDonald’s and the Fast-­‐Food Industry Case Study 1 CASE STUDY 2 TABLE OF CONTENT Abstract . . .…

    • 2759 Words
    • 12 Pages
    Powerful Essays
    Read More
  • Powerful Essays

    Financial Analysis of MCD
    • 1379 Words
    • 8 Pages

    Financial Analysis of MCD

    a. Brief description of the company: McDonald’s is the leading global foodservice retailer with more than 34,000 local restaurants serving approximately 69 million people in 118 countries each day. More than 80% of McDonald’s restaurants worldwide are owned and operated by independent local men and women.…

    • 1379 Words
    • 8 Pages
    Powerful Essays
    Read More
  • Powerful Essays

    Management Techniques Used in Mcdonalds Stores
    • 2033 Words
    • 9 Pages

    Management Techniques Used in Mcdonalds Stores

    This report is has been requested by the Senior Executive of McDonalds in September 2010, in response to a claim made by Wilson (2010). Wilson suggests that there are close links between the scientific management principles and the strict routines and procedures found in McDonald’s fast food restaurants.…

    • 2033 Words
    • 9 Pages
    Powerful Essays
    Read More

Related Topics