Assessment of a Conflict Situation
Assessment of a Conflict Situation
NURS 6220 Section 2, Human Resource Management April 16, 2011
Assessment of a Conflict Situation
Purpose
The purpose of this paper is to identify a conflict situation provide an analysis of each of the following related to a conflict situation: parties involved, events/issues, power, regulation and conflict and style of conflict management. This analysis should include defining variables and answers to assessment questions as appropriate.
Conflict
“Conflict is generally viewed negatively as a power struggle, with the intent to neutralize, injure or eliminate rivals” (Sportsman, 2005, p. 34). As nurse leaders it is important to have the knowledge, skills and abilities in several areas including conflict negotiation and resolution to lead and effectively manage conflict and change (American Nurses Association [ANA], 2009). The conflict that I will describe is situation that arose one evening while a nurse was performing on-call duties for a homecare agency. The nurse received a call from the lab with stat lab values some of which were abnormal. After reviewing the patients orders and seeing that the patient was admitted to the agency 2 hours prior to the on-call nurse receiving the report, the nurse proceeded to call the ordering physician to report the lab values more specifically the abnormal values as this nurse had requested the lab also fax a copy of all the results to the ordering physician. Upon calling the ordering physician, the nurse was directed to call the local hospital and have the resident doctor on-call paged. The nurse proceeded to call the resident doctor on-call. Once the doctor returned the call he was very upset that the nurse had called him with the abnormal lab values because he did not feel they were that bad and that the nurse could have called in the morning to report the information. To give a better understanding of time the nurse received the lab information at 10:12 pm and
NURS 6220 Section 2, Human Resource Management April 16, 2011
Assessment of a Conflict Situation
Purpose
The purpose of this paper is to identify a conflict situation provide an analysis of each of the following related to a conflict situation: parties involved, events/issues, power, regulation and conflict and style of conflict management. This analysis should include defining variables and answers to assessment questions as appropriate.
Conflict
“Conflict is generally viewed negatively as a power struggle, with the intent to neutralize, injure or eliminate rivals” (Sportsman, 2005, p. 34). As nurse leaders it is important to have the knowledge, skills and abilities in several areas including conflict negotiation and resolution to lead and effectively manage conflict and change (American Nurses Association [ANA], 2009). The conflict that I will describe is situation that arose one evening while a nurse was performing on-call duties for a homecare agency. The nurse received a call from the lab with stat lab values some of which were abnormal. After reviewing the patients orders and seeing that the patient was admitted to the agency 2 hours prior to the on-call nurse receiving the report, the nurse proceeded to call the ordering physician to report the lab values more specifically the abnormal values as this nurse had requested the lab also fax a copy of all the results to the ordering physician. Upon calling the ordering physician, the nurse was directed to call the local hospital and have the resident doctor on-call paged. The nurse proceeded to call the resident doctor on-call. Once the doctor returned the call he was very upset that the nurse had called him with the abnormal lab values because he did not feel they were that bad and that the nurse could have called in the morning to report the information. To give a better understanding of time the nurse received the lab information at 10:12 pm and
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