Assignment 1: Establishing Seamless Support

Establishing Seamless Support When dealing with a customer and trying to be able to fix the problem they are having, a support specialist must be able to listen, communicate (verbally and non-verbally), and have the ability or know how to fix the problem. When listening to the customer, take notes so that you do not miss anything. This will allow for the customer to vent and express their problem. Sometimes the customer is mad and just needs to let off some steam, and the support person is the person that has to hear it. Let them get it out and the conversation will go much more smoothly. Communicate to the customer what you will do and how you will do it. Spell it out for them, this will make them feel like they are part of the