Assignment 201 Principles Of Communication In Adult Social Care Settings
Assignment 201 Principles of communication in adult social care settings
Assignments coral-ann rogers
Ai Describe two methods of verbal communication other than one-to-one conversation.
Telephone conversation To verbally communicate via a telephone
Meetings/group discussion To discuss verbally to more than one individual
Aii Describe two methods of non-verbal communication.
Letter
Communication via a letter email Communication via an email
Aiii Identify five different reasons why people communicate. to express needs and wishes to express ones feelings and emotions to build relationships with others to understand and allow themselves to be understood in order to establish and maintain relationships
Aiv Give two reasons why it is important to observe the reactions of an individual using the service when you are communicating with them. when communicating with a service user it is important to observe their reactions as if they show distress or anger it allows us to know they are unhappy with what has been said and also if they show confusion it allows us to understand that they are unable to comprehend or understand what has been said
Av Explain why it is important to find out about an individual’s:
a) communication and language
b) wishes and preferences communication and language; it is important to understand an individuals communication and language needs as they may have barriers within communication or language for example a service user may be hard of hearing therefore we need to know if to use sign language or communicate in their desired manner, A service user may also be non verbal, speak a different language, no understanding to communication etc.
Wishes and preferences; It is important to understand ones wishes and
Assignments coral-ann rogers
Ai Describe two methods of verbal communication other than one-to-one conversation.
Telephone conversation To verbally communicate via a telephone
Meetings/group discussion To discuss verbally to more than one individual
Aii Describe two methods of non-verbal communication.
Letter
Communication via a letter email Communication via an email
Aiii Identify five different reasons why people communicate. to express needs and wishes to express ones feelings and emotions to build relationships with others to understand and allow themselves to be understood in order to establish and maintain relationships
Aiv Give two reasons why it is important to observe the reactions of an individual using the service when you are communicating with them. when communicating with a service user it is important to observe their reactions as if they show distress or anger it allows us to know they are unhappy with what has been said and also if they show confusion it allows us to understand that they are unable to comprehend or understand what has been said
Av Explain why it is important to find out about an individual’s:
a) communication and language
b) wishes and preferences communication and language; it is important to understand an individuals communication and language needs as they may have barriers within communication or language for example a service user may be hard of hearing therefore we need to know if to use sign language or communicate in their desired manner, A service user may also be non verbal, speak a different language, no understanding to communication etc.
Wishes and preferences; It is important to understand ones wishes and