Bi Describe two ways of finding out about the history, preferences, wishes and needs of an individual using the service.
One way to find out about a client is to talk to them. Learning about their history will help you build a picture of their life and how they have and would like to live. If they are capable they will be able to tell you how they would prefer to be treated, and what their personal needs are. If they are unable to communicate with you, you could talk to their family; they could provide information about the history and preferences of the client. Another way that would also be useful is to talk to social workers, doctors or any other professional involved in the client’s care, as they will be able to give you information on any medical conditions and needs etc that you need to be aware of.
Bii Describe two ways of making sure that the history, preferences, wishes and needs of an individual using the service are recognised in support or care plans.
Support people with the same respect you would want for yourself or a member of your family Open. Treat each person as an individual by offering a personalised service Open . [ Enable people to maintain the maximum possible level of independence, choice and control Open . Listen and support people to express their needs and wants Open . Respect people's right to privacy Open . Ensure people feel able to complain without fear of retribution Open . Engage with family members and carers as care partners Open . Assist people to maintain confidence and a positive self-esteem Open. Act to alleviate people's loneliness and isolation
Biii Explain how a care plan helps social care workers to work in a person centred way.
Biv Define what is meant by the term “active participation”.
Bv Give two examples of active participation, explaining how the individual using the service may benefit from being fully involved.
Bvi Using the table below, describe three examples of