Hospitality & Tourism
Project Assignment
(Individual Assignment)
Coursework/Project Assignment
Module Title: Information Technology in Travel, Hospitality & Tourism
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Name:
Deadline: 30 October 2014
Date of Submission:
Project Mark (30 marks)
S/No:
Question:
1
Using Internet search tools or other relevant resources, research on the OPERA website, Microsoft website and Google website and identify the latest technological developments that will influence tourism. [10 marks]
2
Which is more important for the tourism industry? Software, hardware or netware? [10 marks]
3
What is technological convergence and why it is significant in the tourism industry context? [10 marks]
Total:
Mark:
Project Assignment (Individual Assignment)
Case Study
OPERA Enterprise Solution is a fully integrated suite of products consisting of modules that can be easily added or expanded allowing effective and easy deployment from smaller operations to global, multi-branded allowing effective and easy deployment from smaller operations to global, multi-branded hotel chain environment.
OPERA can be deployed in any size environment, from single property with Front Office to a large, full-service hotel with Sales & Marketing, Catering, Revenue Management, Quality Management,
Back Office, and Materials Management. In addition, the OPERA Solution offers products for a hotel chain’s corporate office that includes central reservations system (CRS) for both centralised guestroom and function-space sales, and an enterprise information system, the customer relationship management (CRM) package specifically designed for the hotel industry
The OPERA system includes a whole range of interrelated modules such as:
OPERA Property Management System
OPERA Sales & Catering
OPERA Back Office
OPERA Revenue Management System
OPERA Central Reservation System