“Effective Communication”, what’s the big deal about this..? Isn’t it as simple as you “send” the message & others “receive” it..? No it is not! “Effective Communication” requires much more effort than just sending & receiving messages. “Effective Communication” skills are now considered as a critical element in your career as well as in the personal life. We need to be conscious about what we are doing & how we are doing it. To become an effective communicator, a one must require having certain skills, knowledge & practices that grant him success. Good communication skills ensure the way towards creating good & lasting impressions with others. It is no longer a secret that success of the people, both inside the workplace & outside is associated with their ability to communicate effectively. Therefore it is a major subject in today’s world that how to become an effective communicator. This study focuses on providing insight in to two key factors of effective communication, which are Effective Listening & Effective Presentation.
2.0 EFFECTIVE LISTENING
“If speaking is silver, then listening is gold” (Turkish proverb)
Communication is a process of two parties, sender & receiver. The role of the receiver is to attend carefully to what the sender has to deliver. Effective Listening is the critical success factor of the receiver’s job. Listening is one of the most important skills that a person should develop. Listening skill has a major effect on job effectiveness as well as on the quality of your relationship with others. If you are a bad listener you ended up as a bad communicator. Listening is not just hearing things but also understanding what you hear & respond when and where it’s necessary.
Listening is not just an act of communication but also it forms the basis for continued learning, teamwork skills, management skills, negotiation skills & emotional intelligence. But since we are not practiced our listening skills effectively 70% of all
References: Raman, M. & Singh, P. (2012). Business Communication Nichols, R.G. & Stevens, L.A. (1957). Listening to People. Harvard Business Review. Lewis, G.B. (2003). Making Effective Scientific Presentations. The Geological Society of America. Chartsworth Consulting Group, (2012). Critical Success Factors for Effective Communication. Malon, S. (2010, October). 10 Worst habits of the bad business presenter. Retrieved from http://www.virtualstudio.tv/blog/post/21-10-worst-habits-of-the-bad-business-presenter Active Listening. Retrieved from http://www.mindtools.com/CommSkll/ActiveListening.htm How Good Are Your Presentation Skills? Retrieved from http://www.mindtools.com/pages/article/newCS_96.htm