BTEC Apprenticeship Assessment Workbook
BTEC Apprenticeship Assessment Workbook Level 2 Health & Social Care
1. COMMUNICATION AND HANDLING
INFORMATION
3
The activities in this sequence assess your knowledge and competence in communication, including working with those with sensory loss. If you are not taking the unit on sensory loss, your assessor may guide you to omit some of the activities that focus on this area.
KNOWLEDGE AND UNDERSTANDING
These activities assess your knowledge of communication and how to handle information.
Identify different reasons why people communicate
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Original text and illustrations © Pearson Education Limited, 2011
26/05/2011 14:41
BTEC Apprenticeship Assessment Workbook Level 2 …show more content…
report
Why and how we communicate Original text and illustrations © Pearson Education Limited, 2011
M03_HASC_WB_BTEC_0345_U03.indd 41
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26/05/2011 14:41
BTEC Apprenticeship Assessment Workbook Level 2 Health & Social Care
3
BTEC: Unit 1: 1.2, 2.1, 3.1, 3.2, 3.3
Diploma: Unit 1: 1.2, 3.1
PLTS: EP4, CT4, RL5, RL6, IE1, IE3, IE4, IE5, CT1
Task 1b
Write a leaflet for new starters about communication in your workplace. Follow the structure provided below.
COMMUNICATION
In our workplace effective communication affects all aspects of our work. The different people we communicate with are . . .
• Clients
• Clients families
• Managers
• Other carers
We need to communicate effectively with them to . . .
• Understand client's needs
• Report information
• To do a handover from day staff to night staff
•
It is important to find out an individual’s communication preferences, needs and wishes because . . .
• To break down barriers in communication
• To effectively understand one another
•
You will often find barriers to communication. Below are some suggestions for reducing these barriers and making communication better.
Barrier to communication
Sensory impairment (e.g. …show more content…
How can these attitudes be overcome?
Complete the diagram below – an example has been done for you.
Attitude
Disabling effect
Overcoming the attitude
Focus on individual’s impairment Individual feels they are a ‘problem’
Focus on individual’s abilities iv) How can you make a difference to individuals with sensory loss when you communicate? Write this here.
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M03_HASC_WB_BTEC_0345_U03.indd 44
Original text and illustrations © Pearson Education Limited, 2011
26/05/2011 14:41
BTEC Apprenticeship Assessment Workbook Level 2 Health & Social Care
3
Task 2
BTEC: Unit 1: 4.1, 4.2, 4.3
Diploma: Unit 1: 4.1, 4.3
PLTS: RL6, IE4
Task 2a
i)
What is the meaning of confidentiality?
Not sharing information about people without their knowledge and agreement, and ensuring that written and electronic information cannot be accessed or read by people who have no reason to see it.
ii) In what kind of situations might you need to breach normal rules about confidentiality of
1. COMMUNICATION AND HANDLING
INFORMATION
3
The activities in this sequence assess your knowledge and competence in communication, including working with those with sensory loss. If you are not taking the unit on sensory loss, your assessor may guide you to omit some of the activities that focus on this area.
KNOWLEDGE AND UNDERSTANDING
These activities assess your knowledge of communication and how to handle information.
Identify different reasons why people communicate
40
M03_HASC_WB_BTEC_0345_U03.indd 40
Original text and illustrations © Pearson Education Limited, 2011
26/05/2011 14:41
BTEC Apprenticeship Assessment Workbook Level 2 …show more content…
report
Why and how we communicate Original text and illustrations © Pearson Education Limited, 2011
M03_HASC_WB_BTEC_0345_U03.indd 41
41
26/05/2011 14:41
BTEC Apprenticeship Assessment Workbook Level 2 Health & Social Care
3
BTEC: Unit 1: 1.2, 2.1, 3.1, 3.2, 3.3
Diploma: Unit 1: 1.2, 3.1
PLTS: EP4, CT4, RL5, RL6, IE1, IE3, IE4, IE5, CT1
Task 1b
Write a leaflet for new starters about communication in your workplace. Follow the structure provided below.
COMMUNICATION
In our workplace effective communication affects all aspects of our work. The different people we communicate with are . . .
• Clients
• Clients families
• Managers
• Other carers
We need to communicate effectively with them to . . .
• Understand client's needs
• Report information
• To do a handover from day staff to night staff
•
It is important to find out an individual’s communication preferences, needs and wishes because . . .
• To break down barriers in communication
• To effectively understand one another
•
You will often find barriers to communication. Below are some suggestions for reducing these barriers and making communication better.
Barrier to communication
Sensory impairment (e.g. …show more content…
How can these attitudes be overcome?
Complete the diagram below – an example has been done for you.
Attitude
Disabling effect
Overcoming the attitude
Focus on individual’s impairment Individual feels they are a ‘problem’
Focus on individual’s abilities iv) How can you make a difference to individuals with sensory loss when you communicate? Write this here.
44
M03_HASC_WB_BTEC_0345_U03.indd 44
Original text and illustrations © Pearson Education Limited, 2011
26/05/2011 14:41
BTEC Apprenticeship Assessment Workbook Level 2 Health & Social Care
3
Task 2
BTEC: Unit 1: 4.1, 4.2, 4.3
Diploma: Unit 1: 4.1, 4.3
PLTS: RL6, IE4
Task 2a
i)
What is the meaning of confidentiality?
Not sharing information about people without their knowledge and agreement, and ensuring that written and electronic information cannot be accessed or read by people who have no reason to see it.
ii) In what kind of situations might you need to breach normal rules about confidentiality of