Baldrige Model
SPJIMR
‘2013
Application of Malcolm Baldrige in the current American Industry
Term Paper - MQPE
Shishir Jindal PGP-12-065
Rajesh P PGP-12-208
Rajesh P PGP-12-208
ABSTRACT
The Oxford dictionary describes an organization as “an organized body of people with a particular purpose”. Organizations, whether business, government or non-profit, play an important part in satisfying the complex and changing needs of the society. In doing so, organizations bring together their human, capital, financial, physical and information resources and produce products and services that meet the needs of the society. Performance management, a relatively new concept to the field of management, in its simplest form involves all activities that are put in place by an organization to ensure that its goals are consistently being met in an efficient and effective manner. Performance management can focus on the performance of an organization, a department in the organization, a process to produce a product or service or an individual or group of employees. Managing performance helps to maximize the contribution of both individuals and teams in an organization. While helping to identify key issues and organizational priorities, effective management of individuals and teams will result in the organization achieving high levels of organizational performance.
Every other industry is under extreme pressure from the challenges it faces. These challenges include rising costs, reduced profitability and increasing inefficiency and patient expectations. There is also increasing pressure from competitors, governments and regulatory bodies to constantly improve performance, quality, safety and access and drive organizational excellence. This requires that the industry also focus its attention on maintaining standards of care in addition to the areas of business, quality and management, making it difficult for the organizations to use ‘off the shelf ’ systems and methods for measuring
‘2013
Application of Malcolm Baldrige in the current American Industry
Term Paper - MQPE
Shishir Jindal PGP-12-065
Rajesh P PGP-12-208
Rajesh P PGP-12-208
ABSTRACT
The Oxford dictionary describes an organization as “an organized body of people with a particular purpose”. Organizations, whether business, government or non-profit, play an important part in satisfying the complex and changing needs of the society. In doing so, organizations bring together their human, capital, financial, physical and information resources and produce products and services that meet the needs of the society. Performance management, a relatively new concept to the field of management, in its simplest form involves all activities that are put in place by an organization to ensure that its goals are consistently being met in an efficient and effective manner. Performance management can focus on the performance of an organization, a department in the organization, a process to produce a product or service or an individual or group of employees. Managing performance helps to maximize the contribution of both individuals and teams in an organization. While helping to identify key issues and organizational priorities, effective management of individuals and teams will result in the organization achieving high levels of organizational performance.
Every other industry is under extreme pressure from the challenges it faces. These challenges include rising costs, reduced profitability and increasing inefficiency and patient expectations. There is also increasing pressure from competitors, governments and regulatory bodies to constantly improve performance, quality, safety and access and drive organizational excellence. This requires that the industry also focus its attention on maintaining standards of care in addition to the areas of business, quality and management, making it difficult for the organizations to use ‘off the shelf ’ systems and methods for measuring