Bandon Group, Integrated case study
Integrated Case Study: Bandon Group, Inc.
(Determining Feasibility of an ERP System and Supplier Recommendation and Evaluation)
Submitted to:
Professor Stephen Huber
Enterprise Resource Planning (CIS511)
Strayer University, Takoma Park Campus
August, 2014
This paper is the continuation of Bandon Group Inc. integrated case study. This part of the case study mines feasibility of an ERP system at Bandon Group and evaluate alternative ERP and CRM packages for Bandon Group and make recommendations for a solution which will meet their needs.
Step 8: Determining the feasibility of an ERP system
From the description of the executive managers of the divisions, it is pretty clear that Bandon Group has encountered big challenges with the current IT situation. Many of the issues discussed possibly will be solved by restructuring and re-engineering the organization, the business process and by placing the legacy systems with an ERP system. ERP provides the backbone for an enterprise wide information system. A primary benefit of ERP is easier access to reliable, integrated information. A related benefit is the elimination of redundant data and the rationalization of processes, which result in substantial cost savings (Lau, 2003).
From the case study, we have learned that the co-owners are requesting eBusiness know-hows, on-demand reports that generates electronic reports, the need to address for more information for tactical and strategic management, the need to standardize business process and the need for more targeted marketing (Sumner, 2005). The dilemma was to decide whether the system should be centralized or decentralized. The implementation of the CRM softwares in the divisions were decentralized and the division mangers were seeking better management information but they were encountering data relational problem. In general, when we look at the current IT situation especially the use and implementation of CRM and OMD application,
(Determining Feasibility of an ERP System and Supplier Recommendation and Evaluation)
Submitted to:
Professor Stephen Huber
Enterprise Resource Planning (CIS511)
Strayer University, Takoma Park Campus
August, 2014
This paper is the continuation of Bandon Group Inc. integrated case study. This part of the case study mines feasibility of an ERP system at Bandon Group and evaluate alternative ERP and CRM packages for Bandon Group and make recommendations for a solution which will meet their needs.
Step 8: Determining the feasibility of an ERP system
From the description of the executive managers of the divisions, it is pretty clear that Bandon Group has encountered big challenges with the current IT situation. Many of the issues discussed possibly will be solved by restructuring and re-engineering the organization, the business process and by placing the legacy systems with an ERP system. ERP provides the backbone for an enterprise wide information system. A primary benefit of ERP is easier access to reliable, integrated information. A related benefit is the elimination of redundant data and the rationalization of processes, which result in substantial cost savings (Lau, 2003).
From the case study, we have learned that the co-owners are requesting eBusiness know-hows, on-demand reports that generates electronic reports, the need to address for more information for tactical and strategic management, the need to standardize business process and the need for more targeted marketing (Sumner, 2005). The dilemma was to decide whether the system should be centralized or decentralized. The implementation of the CRM softwares in the divisions were decentralized and the division mangers were seeking better management information but they were encountering data relational problem. In general, when we look at the current IT situation especially the use and implementation of CRM and OMD application,
References: Chen, I, J. and Popovich, K. (2003) Understanding customer relationship management (CRM). People, process and technology. Business process management journal, Vol. 9 No 5. Retrieved from http://cis.csuohio.edu/~ichen/CRM.pdf Kumar, P. (2010). Successful implementation of ERP in a large organization International journal of engineering science and technology. Vol. 2(7), 3218-3224. Retrieved from http://www.ijest.info/docs/IJEST10-02-07-151.pdf Lau, K, L. (2003) Developing successful implementation plan for issues and challenges. Retrieved from http://iacis.org/iis/2003/Lau_ERP.pdf Microsoft (n. d) Microsoft Dynamics CRM 4.0 User’s Guide. Retrieved from http://blogs.msdn.com/b/crm/archive/2008/07/21/crm-4-0-user-s-guide-now-available-in-pdf-and-word.aspx Rhodus, B. and Paris, E. (2013) CRM & ERP – better together. Retrieved from http://www.bkd.com/docs/webinars/2013/8-21-13-presentation.pdf Schubert, P. (2010) Realizing Benefits from Current ERP and CRM Systems Implementations: An Empirical Study. Retrieved from http://www.uni-koblenz-landau.de/koblenz/fb4/iwvi/agschubert/publication/materialien/bled-23.06.2010 Sumner, M. (2005) Enterprise resource planning. Pearson Prentice hall, Upper saddle river, New Jersey