BBC IT FAILURE

BBC DIGITAL MEDIA FAILURE
Presentation by

ALL

Purpose of project
 To create a single tool/system that would enable video and radio production from raw through final

edit.
 Which would be accessible from staff desktop anywhere in the world.
 Also integrating the new production and the organisations decade of archives.

Project status
May 2013
Uncompleted/ Abandoned!

Reason for failure
 Lack of proper feasibility study

 Poor corporate governance
 No project Manager
 Real world complication not considered

 Cost of poor quality overlooked

Stages in IS/IT Project
Feasibility study

Accptance
System test

Analysis

Integration test

Design
Program specification

Unit testing

Coding /instalation
Appendix 1

Cost of system failure
 Prevention Failure
 Appraisal Failure
 Internal Failure
 External Failure

BBC Cost
 Reputation!
According to a survey it cost five times as much to win a new customer as it does to keep existing customer/client and if we are rendered a service or sold a good which we are happy with, we then to tell, no average 8 people, but we would tell 22 others if unsatisfied.

 Loss of ground to competitors
 Negative effect on finance(freeze in TV liencence)

 Negative effect on associates(Siemens)
 Loss of valuable employees(John Linwood, technology

director BBC)

Strategy for future IT system
 Proper feasibility study
 Ensure project is fit for purpose
 Proper information system from strategic decision

makers down to the operation.
 Separation of authority from operation

Governance model exec BBC Exec
BBC finance

Strategic mgr

Exec steering board
DMI steering group
DMI project leadership team
DMI delivery team
BBC Governance model

Appendix 2

Operation steering board
Project leadership team
Delivery
Model for major IT projects

Recommendation
Monitoring and controlling was lacking in the BBC project which was as a