To better understand VTB’s current business model, let’s map it with the Michael Porter’s five force model in USA plush toy industry.
1. Bargaining power of suppliers: All the bears were cut, sewn, stuffed, and stitched in the USA except for some categories where the raw materials were purchased from all over the world. But since the USA’s strict consumer laws, the supplier had to provide best quality material to match up with the demand.
2. Bargaining power of buyers: The product was unique in terms of customization and customer service. The ability to buyers personalize a bear, dress it according to customer’s desire and deliver overnight was very appealing to buyers. So the power of the buyers was not so high
3. Threat of new entrants: USA plush toy market was saturated with big box discounters, specialty retailers and the internet. Establishing brand identity was a tough. Due to the down economy, the industry growth rate was not impressive.
4. Threat of substitute products/services: The substitutes were stuffed toys and personalized gift giving