Bcom 275 Misunderstanding Case Study
Misunderstandings
LaRhonda Bacon
Business Communications and Critical Thinking BCOM/275
October 1, 2012
Dr. B. Bourne
Who was the sender? Both Co-Owners
Who was the receiver? Employees
What was the message? No bonuses for the upcoming year
What channel was used to send the message? A memo
What was the misunderstanding that occurred? The memo discussed the profit sales from memo ~ “What we think and what the company can do, based on generated profit, are two different things. In fiscal year 2010, we experienced bad debt of $2,681.39 on sales of $1,900,030.89. At this point, we have bad debt of $9,050.45 on projected sales of $2,200,000.00.” The misunderstanding is because there are only eight employees and the company did not suffer a great loss that would hinder bonuses. Considering that the projected sales ($2.2 million) at the point of the memo was through 10/15/2011. …show more content…
How could the misunderstanding have been avoided?
By not sharing with ALL eight (8) employees the cost of sales and not think there were no finance minded people in the group. 1. What did you learn about the communication process from this activity? That communication must be clear and it should always have a argument and a conclusion. 2. What seemed to be the main causes of the misunderstandings? The struggle to cover up the real reason for not granting the bonus to the employees. And, the argument in which the owner stated was not a truthful conclusion. 3. What tips can you suggest for preventing misunderstandings in communication? To always make sure that the claim is something that the truth can be
found.
Who was the sender? CFO/Male co-owner
Who was the receiver? Employees/Female Co-owner
What was the message? No CODs to be delivered without payment unless approved by CFO
What channel was used to send the message? A memo
What was the misunderstanding that occurred? That everyone, front office and delivery driver, understood the rule but the female co-owner would go behind everyone and deliver product anyway not getting the payment; leaving the employees to suffer the wrath of the CFO regarding the unpaid delivery.
How could the misunderstanding have been avoided? If the female co-owner would have paid upfront the delivery that she was making for the customer or just abides by the same rules as everyone else for the benefit of the company. 1. What did you learn about the communication process from this activity? That communication must be clear and it should always have a argument and a conclusion. 2. What seemed to be the main causes of the misunderstandings? The struggle of power between the co-owners that caused employees the inability to do a job. 3. What tips can you suggest for preventing misunderstandings in communication? To always make sure that the claim is something that the truth can be found.
LaRhonda Bacon
Business Communications and Critical Thinking BCOM/275
October 1, 2012
Dr. B. Bourne
Who was the sender? Both Co-Owners
Who was the receiver? Employees
What was the message? No bonuses for the upcoming year
What channel was used to send the message? A memo
What was the misunderstanding that occurred? The memo discussed the profit sales from memo ~ “What we think and what the company can do, based on generated profit, are two different things. In fiscal year 2010, we experienced bad debt of $2,681.39 on sales of $1,900,030.89. At this point, we have bad debt of $9,050.45 on projected sales of $2,200,000.00.” The misunderstanding is because there are only eight employees and the company did not suffer a great loss that would hinder bonuses. Considering that the projected sales ($2.2 million) at the point of the memo was through 10/15/2011. …show more content…
How could the misunderstanding have been avoided?
By not sharing with ALL eight (8) employees the cost of sales and not think there were no finance minded people in the group. 1. What did you learn about the communication process from this activity? That communication must be clear and it should always have a argument and a conclusion. 2. What seemed to be the main causes of the misunderstandings? The struggle to cover up the real reason for not granting the bonus to the employees. And, the argument in which the owner stated was not a truthful conclusion. 3. What tips can you suggest for preventing misunderstandings in communication? To always make sure that the claim is something that the truth can be
found.
Who was the sender? CFO/Male co-owner
Who was the receiver? Employees/Female Co-owner
What was the message? No CODs to be delivered without payment unless approved by CFO
What channel was used to send the message? A memo
What was the misunderstanding that occurred? That everyone, front office and delivery driver, understood the rule but the female co-owner would go behind everyone and deliver product anyway not getting the payment; leaving the employees to suffer the wrath of the CFO regarding the unpaid delivery.
How could the misunderstanding have been avoided? If the female co-owner would have paid upfront the delivery that she was making for the customer or just abides by the same rules as everyone else for the benefit of the company. 1. What did you learn about the communication process from this activity? That communication must be clear and it should always have a argument and a conclusion. 2. What seemed to be the main causes of the misunderstandings? The struggle of power between the co-owners that caused employees the inability to do a job. 3. What tips can you suggest for preventing misunderstandings in communication? To always make sure that the claim is something that the truth can be found.