Be Able To Identify Stakeholders And Their Requirements

Contents Excecutive Summary 2 Introduction 3 Task 1 – Be able to identify stakeholders and their requirements 4 – 6

Task 2 – Be able to apply and improve quality standards 6 – 8

Task 3 – Be able to promote continuous improvement and change 8 – 9

References & Bibliography 10 Appendix 1 11

Excecutive Summary
The department of Electrical/Electronics and Aerospace Engineering, as part of the School of Technology of Springfield College has clear notions regarding first-order stakeholders and their requirements. The position of second-order and other stakeholders may not be entirely clear to the entire team and there may be opportunities for improvements.
There are harmonised quality standards in place, which meet stakeholder’s requirements but further improvements should be implemented for the benefit of all stakeholders.
Continuous improvement and change are generally promoted within the department but the current culture may not support these to the highest standard possible.
There are however external, as well as internal factors that affect the operating environment. This means that some are controllable (internal, e.g. staff training, technology updates) and some are uncontrollable (external, e.g. government, economy, unemployment, etc.). Consequentially, there a different methods of responding to stakeholder’s needs, according to the environments. For example, technology advances rapidly and learners get used to being able to access all aspects of their course online. Therefore, departments need to plan their future technology capacity. This is where an external factor influences the internal environment, and a weakness can be turned into a strenght by investing in