Eventually my fear came to life when I was asked where a restaurant was that I was not familiar with. I could not just leave the guest telling them I did not know the answer to the question so I pulled out a map I had got that day and figured out the location of the restaurant and told them the way and they were very pleased I could help them out. It made me feel good I had helped them and did not just turn them away. On a family trip to Las Vegas we had reservations to a hotel, but after a long drive my sister had to use the restroom really bad so she flew out the car sprinting in the hotel searching for a restroom. A nearby worker noticed her and instantly knew what she was looking for and nicely pointed out the nearest restroom. Guest service at Knott's is important because customers will remember that next time they come. It also reflects the business and shows customers you
Eventually my fear came to life when I was asked where a restaurant was that I was not familiar with. I could not just leave the guest telling them I did not know the answer to the question so I pulled out a map I had got that day and figured out the location of the restaurant and told them the way and they were very pleased I could help them out. It made me feel good I had helped them and did not just turn them away. On a family trip to Las Vegas we had reservations to a hotel, but after a long drive my sister had to use the restroom really bad so she flew out the car sprinting in the hotel searching for a restroom. A nearby worker noticed her and instantly knew what she was looking for and nicely pointed out the nearest restroom. Guest service at Knott's is important because customers will remember that next time they come. It also reflects the business and shows customers you