Description Participants Comments
Staff
•Team nursing used to deliver care.
• Handover attended by team leader of the outgoing by team leader of outgoing staff and all member of the received staff
• Shift co-coordinator’s attendance at bedside handovers varied according to whether they have a patient load. If you speak to them [patients] during the process they feel like they are involved they know straight away who’s looking after them they can put a name to the face
Patients
• Patients who generally did not participate in the handover included those that those that were asleep .hard of hearing confused comatose, in isolation and those who