Behavioral Situational Questions
April 19, 2013
Behavioral/Situational Questions An Employer May Ask.
1. Tell me about a time when you had to meet deadlines, and your work was constantly being disrupted. How did you handle the situation? What caused you the most difficulty, and why? What did you do to address these disruptions? What ultimately happened?
2. Tell me about a time you worked with a team member who was not actively participating or living up to the rest of the team’s expectations. How did you personally deal with this team member in this situation, and what ultimately happened within this group?
3. We all have bad days, including our customers. Tell me about a difficult customer you have encountered. What was the situation? What did you do to empathize with the customer? What was the customer’s reaction to your approach?
4. Tell me about a time you went above and beyond the call of duty for a customer.
5. Describe the duties and/or responsibilities from your work and/or academic experience that demonstrate your ability to do the job for which you are applying.
6. Learning a new skill can sometimes be challenging, even difficult. Tell me about a challenging learning experience you have faced. What was the situation? What learning demands were placed on you? What did you do? What was the outcome of the situation?
One time I was making a cashiers check for a client at the bank. The customer was very talkative and I was able to sell her some of the banking products like opening a mortgage account. I was so involved in the conversation with the client that I threw away the teller receipt for the check. I have a habit being organized and when I take out the trash I always date the bags. So because i am organized even with taking out the garbage, I was able to track down the bags by date and found the missing check receipt by the end of the day. My boss was happy and my accounts were balanced.
In the last internship at UCSF I had many positive learning
Behavioral/Situational Questions An Employer May Ask.
1. Tell me about a time when you had to meet deadlines, and your work was constantly being disrupted. How did you handle the situation? What caused you the most difficulty, and why? What did you do to address these disruptions? What ultimately happened?
2. Tell me about a time you worked with a team member who was not actively participating or living up to the rest of the team’s expectations. How did you personally deal with this team member in this situation, and what ultimately happened within this group?
3. We all have bad days, including our customers. Tell me about a difficult customer you have encountered. What was the situation? What did you do to empathize with the customer? What was the customer’s reaction to your approach?
4. Tell me about a time you went above and beyond the call of duty for a customer.
5. Describe the duties and/or responsibilities from your work and/or academic experience that demonstrate your ability to do the job for which you are applying.
6. Learning a new skill can sometimes be challenging, even difficult. Tell me about a challenging learning experience you have faced. What was the situation? What learning demands were placed on you? What did you do? What was the outcome of the situation?
One time I was making a cashiers check for a client at the bank. The customer was very talkative and I was able to sell her some of the banking products like opening a mortgage account. I was so involved in the conversation with the client that I threw away the teller receipt for the check. I have a habit being organized and when I take out the trash I always date the bags. So because i am organized even with taking out the garbage, I was able to track down the bags by date and found the missing check receipt by the end of the day. My boss was happy and my accounts were balanced.
In the last internship at UCSF I had many positive learning