Big Bazaar Project

A

PROJECT REPORT
ON

“CUSTOMER SERVICE WITH REFERENCE TO BIG BAZAAR”

I n fulfillment of the requirement s for
Post Graduate Diploma in Business Management (PGDBM)
(2009- 2011)

UNDER THE GUIDANCE OF:
Prof. Dr. Seema Girdhar
(Marketing Faculty)

SUBMITTED TO:

SUBMITTED BY:

Prof. Dr. Seema Girdhar

HARLEEN KAUR

(Marketing Faculty)

Roll no. - 6005

GURU NANAK INSTITUTE OF MANAGEMENT
Road no. 75, Punjabi Bagh, New Delhi-110026

A

PROJECT REPORT
ON

“CUSTOMER SERVICE WITH REFERENCE TO BIG BAZAAR”

I n fulfillment of the requirement s for
Post Graduate Diploma in Business Management (PGDBM)
(2009- 2011)

UNDER THE GUIDANCE OF:
Prof. Dr. Seema Girdhar
(Marketing Faculty)

SUBMITTED TO:

SUBMITTED BY:

Prof. Dr. Seema Girdhar

HARLEENKAUR

(Marketing Faculty)

Roll no. - 6006

GURU NANAK INSTITUTE OF MANAGEMENT
Road no. 75, Punjabi Bagh, New Delhi-110026

CERTIFICATE

This is to certify that Miss. Harleen Kaur, student of Guru Nanak Institute of
Management has completed her Project report on “CUSTOMER SERVICE
WITH REFERENCE TO BIG BAZAAR” in the year 2009 -2011 in final fulfillment of Post Graduate Diploma in Business Management (PGDBM). She has s uccessfully completed the project under my constant guidance and support.

Signature of Project Guide

(DR. SEEMA GIRDHAR)

DECLARATION

I hereby declare that the Project report t itled “CUSTOMER SERVICES WITH
REFERENCE TO BIG BAZAAR ” is my original work and has not been published or submitted for any degree, diploma or other similar titles elsewhere.
This has been undertaken for the purpose of partial fulfillment of Post Graduate
Diploma in Business Management at Guru Nanak Institute of Management.

Date:

Harleen Kaur
Roll no.: 6006

PREFACE

This project report attempts to bring under one cover the entire hard work and dedication put in by me in the completion of the project work on Customer s ervices with reference to Big